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ServiceSource® specializes in growing your recurring revenue. We offer the only cloud application built to increase renewals along with managed services that are proven to help our customers increase their renewal rates by an average of 15 percentage points. Imagine how much more money that could mean for your business.
ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand and our proven services drive higher subscription, maintenance and support revenue while improving customer retention and increasing business predictability.
With more than a decade of experience focused exclusively on growing recurring revenue, ServiceSource's products and services are based on proven best practices and global benchmarks. Headquartered in the Cloud Corridor of San Francisco, ServiceSource® manages more than $11 billion in recurring revenue for the world's largest and most respected technology companies. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages.
Chief Executive Officer
Mike Smerklo is the Chairman and CEO of ServiceSource. Under his direction, ServiceSource grew from a groundbreaking idea into a publicly traded company and the market leader in recurring revenue management. (NASDAQ: SREV)
Mike advances ServiceSource's laser focus to deliver innovative and market-leading recurring revenue management solutions for technology-based companies. ServiceSource’s award-winning cloud application, Renew OnDemand™, and associated managed services increase customers’ recurring revenue, profits and end-customer retention. Under Mike's leadership, ServiceSource pioneered the industry and became the market share leader in the emerging recurring revenue management category. ServiceSource won a 2013 Stevie Award for Sales/Customer Service Solutions Technology Partner of the Year. The company’s cloud application, Renew OnDemand™, also won a 2013 Stevie Award for Best New Business Intelligence Solution.
Mike has worked in technology and cloud computing for more than 15 years. He helped start and held executive positions at Loudcloud, which became Opsware, and also held positions at Morgan Stanley and Lehman Brothers. Mike earned an MBA from the Kellogg Graduate School of Management, where he graduated with distinction. He also earned a BS in Business Administration from Miami University.
In addition to serving as Chairman of the Board of Directors for ServiceSource, Mike is active in the Young Presidents Organization (YPO), the Enterprise Software Roundtable and is a regular speaker at industry events. Mike’s vision and leadership earned him recognition in Ernst & Young’s Entrepreneur of the Year competition as well as recognition from Forbes Magazine, The San Francisco Business Times and The Wall Street Journal.
Chief Renewals Officer & EVP Customer Success
As Chief Renewals Officer & EVP Customer Success, Jay is responsible for leading ServiceSource's global customer lifecycle management approach and methodologies, ensuring that the voice of the customer is ever present and our offering is always relevant. He is also leading our recently launched Service Executive Industry Board. Prior to ServiceSource, Jay held senior positions with several successful high-growth outsourcing companies. He served as CEO and President of WNS North America. Under his leadership, North American revenue for WNS grew from $6 million to $55 million in just 24 months. In addition, Jay was a senior leader at Exult, the market innovator for HR-led business process outsourcing services an organization that grew to $500m in revenue in 5 years. Throughout his career, Jay has built a reputation for developing strong customer relationships and consistently delivering against challenging customer requirements. Jay is a CPA in the State of New York. He received an MBA in Finance from the Stern School of Business at New York University and received a BA degree in Economics from Connecticut College.
Executive Vice President of Worldwide Sales
John Boucher is the Executive Vice President of Worldwide Sales for ServiceSource responsible for developing and executing the global sales strategy for the company and overseeing the sales function in all domestic and international regions. Prior to joining ServiceSource, John was the Senior Vice President at Oracle responsible for Oracle’s North American applications and national accounts organization. Under his leadership, his department sold and serviced nearly 7,500 commercial customers of the Oracle E-Business Suite, PeopleSoft, J. D. Edwards, Siebel and Hyperion business applications. John also was integral in the acquisition and integration of a variety of other best in class business applications including Hyperion, G*Log, Demantra, Agile, and Logical Applications. Before that, John was Group Vice President of Oracle's North America Commercial Applications sales organization for the Eastern half of North America. Prior to Oracle, he served as Vice President of Sales at Midway Data Center, a subsidiary of Midway National Bank in St. Paul, MN. He was responsible for sales of multi-year core banking outsourcing relationships. Mr. Boucher started his career at Unisys Corporation where he was a Named Account Sales Executive.
Mr. Boucher has a B.A. degree in Business Management from Assumption College.
President, Cloud & Data Services Business
Richard joined the ServiceSource board in November, 2012. A 30-year technology industry veteran, Richard has held senior executive titles at SAP, Siebel Systems, and C3 and is widely regarded as one of the world's foremost authorities on cloud computing. He has strong technical and business experience earned in senior executive positions managing SaaS engineering, operations, marketing and sales organizations for Fortune 500, mid-sized and start-up technology companies. He currently sits on the board of directors for Biome Analytics and Winshuttle and has previously sat on the board for Crossgate and InspecTech. He holds a master’s degree in computer science and electrical engineering from Massachusetts Institute of Technology and specializes in helping companies use software to drive better business results.
Vice President, General Counsel
Matthew Goldberg is General Counsel of ServiceSource and oversees all aspects of the Company's worldwide legal operations. Matt was previously our Deputy General Counsel and helped the company through its initial public offering (IPO). Prior to ServiceSource Matt was Vice President of Operations and General Counsel of Multiven, Inc., a multivendor network services company. Earlier in his career Matt practiced law at Gunderson Dettmer LLP and Gray, Cary Ware and Freidenrich (now DLA Piper LLP), in Menlo Park and Palo Alto, CA. Matt has published several articles related to international negotiation and is currently an executive committee member of the International Law Section of the California State Bar.
Matt received his J.D. from George Washington University Law School and holds an LL.M. in Transnational Law from Temple University Japan. He also has a B.S. in Economics from The Wharton School at the University of Pennsylvania.
Executive Vice President of Marketing, Strategy, People, and Systems
Christine Heckart is responsible for all aspects of marketing, strategy, people, and systems at ServiceSource. Christine brings over twenty years experience to the position, spanning business and consumer markets in high tech software, subscription services and hardware. She has served previously as chief marketing officer of NetApp, general manager in Microsoft's TV, video and music business and chief marketing officer of Juniper Networks, Inc. She is currently on the Board of Directors at Lam Research, a leading supplier of wafer fabrication equipment for the semiconductor industry.
Under Christine's leadership, NetApp was awarded the prestigious American Business "Stevie" Gold Award for best Business-to-Business marketing campaign in 2012 and Juniper received a Stevie award for Best Marketing Team in 2004. Christine received the Women's Leadership Award at Microsoft in 2009 and was named to both Network World's "Top 10 Power Thinkers" and the "50 Most Powerful People in the Industry" in its annual Power issue. It was during this time that she served as president of strategic consulting firm TeleChoice, Inc, where she worked with a "who's who" of industry entrepreneurs and market leaders to create new market strategies and launch disruptive innovations. Christine is the author of two technology books, ATM for Dummies and The Guide to Frame Relay Networking. She graduated Phi Beta Kappa and magna cum laude from the University of Colorado at Boulder in 1988 with a degree in economics.
Chief Financial Officer
Ashley Fieglein Johnson brings over 18 years of financial experience to ServiceSource, having advised and managed the finance functions of several technology companies. Prior to ServiceSource, Ashley was the founder of GreenAtom, a professional services firm focused on advising companies in the Clean Tech industry on financial strategy, business development and organizational structure. Ashley spent several years with General Atlantic, a private equity firm focused on the technology industry, helping build and manage their presence on the West Coast and leading investments into technology companies domestically and internationally, two of which successfully went public in early 2011.
Before General Atlantic, Ashley led International Business Development for Ariba and worked in both venture investing and investment banking for the technology corporate finance division of Morgan Stanley. Ashley holds a BA in International Relations and a Masters in International Policy from Stanford University.
Executive Vice President & General Manager of Professional Services & Support
Natalie McCullough is responsible for delivering software professional services and support programs to ServiceSource's customers. These programs range from implementing and supporting Renew OnDemand™, ServiceSource's leading-edge software focused entirely on maximizing customers' recurring revenue, to innovative education programs designed to help customers make the most out of Renew OnDemand™ and other ServiceSource products and services.
Having joined the company in 2006, Natalie has held key executive positions in strategy, sales operations, sales leadership, business development and marketing and has been a driving force in growing ServiceSource from $46 million in 2006 to over $200 million in revenue today. Prior to ServiceSource, Natalie was an Associate Principal at McKinsey & Company. Her experience at McKinsey includes over 25 customer engagements, focusing on corporate and business unit growth strategy, organizational restructuring and development, and go-to-market and brand strategy. Previously, Natalie managed environmental assessment and remediation projects for Dames & Moore. Natalie holds a Bachelor of Science degree from Stanford University and an MBA from the Harvard Graduate School of Business.
Senior Vice President of Corporate Business Development
Bart brings more than two decades of corporate development and investment experience to ServiceSource. As senior vice president of corporate business development, Bart is responsible for driving ServiceSource’s corporate growth strategy, investments and acquisitions as the company expands its market presence as a leading provider of recurring revenue management solutions. He also communicates the company’s strategy to the investment community as the head of investor relations.
Prior to joining ServiceSource, Bart was vice president of corporate business development at National Semiconductor until its sale to Texas Instruments. Earlier, he was a founder and managing director of Blueprint Ventures, where he led strategy and investments in corporate IP spin-offs in the enterprise and data segments, and also managed institutional investor relations. He also spent eight years at Intel during the company’s period of highest growth, where he led several enterprise product groups and later spearheaded Intel Capital’s earliest investments and acquisitions.
Bart earned a Bachelor of Science degree in Computer Engineering from Cornell University and an MBA from the UCLA Anderson School of Management.
Chief Operating Officer and Executive Vice President of Managed Services
As Chief Operating Officer and Executive Vice President of Managed Services with ServiceSource, Rob Sturgeon is responsible for managing over $8 billion in recurring revenue for ServiceSource's customers globally and for delivering the strategies, services, and increased operational efficiencies that lead to improved recurring revenue performance for their businesses.
Before joining ServiceSource, Rob was Executive Vice President and General Manager of Juniper's Enterprise Business. In this role, he had full P&L responsibility for Juniper's $550 million Service Layer Technologies Business Unit, where he led strategy development, product management, product marketing and product engineering/development. Prior to assuming this role, Rob served as Executive Vice President of Worldwide Services and had P&L responsibility for Juniper's global service business. Rob previously served at AT&T, both as Vice President of Customer Service and as Managing Director for Asia-Pacific. Rob received an MBA from the Kellogg Graduate School of Management and a BS in Electrical Engineering from the University of Dayton.
Rob is the former chief executive officer, president and chief operating officer of Cognos Inc. and general manager of Business Analytics for International Business Machines Corporation. Following the acquisition of Cognos Inc. by IBM Corporation in 2008, Rob led IBM Corporation's growing Business Analytics division as General Manager, where he served until April of 2012. During his tenure with Cognos, Rob held several leadership positions across key departments including chief financial officer, senior vice president of research and development, senior vice president of services and support, chief corporate officer and president and chief operating officer. Rob is currently a director on the board of ServiceSource. Rob received a Bachelor of Commerce from the University of Ottawa and is a Chartered Accountant.
Steven joined the ServiceSource Board of Directors in February 2010. A highly regarded leader of the Software as a Service (SaaS) market, Cakebread's expertise will be invaluable to ServiceSource as the Company introduces new technology-based solutions to accelerate market share and revenue growth. Cakebread served as Salesforce.com's Chief Financial Officer for six years and led the Company through its initial public offering. Prior to Salesforce.com, Cakebread served as Senior Vice President and Chief Financial Officer for Autodesk, where he was responsible for all of the Company's accounting and corporate finance functions. Before Autodesk, Cakebread was Vice President of Finance for Silicon Graphics, where he managed accounting and finance, information systems, and global sales and service administration. He began his career in global high technology operations with Hewlett Packard, where he held several key management positions. Cakebread serves on the Solarwinds and eHealth boards of directors. Cakebread holds a Bachelor of Science degree from the University of California at Berkeley and an MBA from Indiana University.
Richard joined the ServiceSource board in November, 2012. A 30-year technology industry veteran, Richard has held senior executive titles at SAP, Siebel Systems, and C3 and is widely regarded as one of the world’s foremost authorities on cloud computing. He has strong technical and business experience earned in senior executive positions managing SaaS engineering, operations, marketing and sales organizations for Fortune 500, mid-sized and start-up technology companies. He currently sits on the board of directors for Biome Analytics and Winshuttle and has previously sat on the board for Crossgate and InspecTech. He holds a master’s degree in computer science and electrical engineering from Massachusetts Institute of Technology and specializes in helping companies use software to drive better business results.
Bruce, a general partner of Benchmark, is a seasoned veteran of venture capital, with more than 15 years experience in high-tech investing. Benchmark was founded in 1995 to help talented entrepreneurs build great technology companies. Managing more than $3 billion in committed venture capital, Benchmark focuses on investing in entrepreneurs with original ideas. Dunlevie’s past investments include Catapulse (acquired by Rational Software), Good Technology, Genesys Labs (acquired by Alcatel), Handspring (acquired by palmOne), Kalpana (acquired by Cisco Systems), Palm Computing (acquired by 3Com) and SnapTrack (acquired by Qualcomm). Dunlevie received a BA from Rice University and MBA from Stanford Graduate School of Business, where he was an Arjay Miller Scholar. He is a former director of the Western Association of Venture Capitalists.
Jim is the Founder and Managing Partner of Madden Capital Partners, LLC. Previously, Jim was the Founder, Chairman and CEO of Exult, Inc., the innovator and market leader in human resources business process outsourcing for Global 500 corporations. In five years, Exult became the most widely recognized HR processing company in the world, growing from a start-up to over $500 million in revenue with over 2,000 employees. Exult operated centers around the globe and provided payroll and HR services to more than 750,000 client employees with $20 billion in annual employee payments. Major clients included BP, Bank of America, International Paper and Prudential Financial.
After merging Exult into Hewitt in late 2004, Jim became a Special Advisor with General Atlantic, a leading private equity firm. In 2007, Jim became a Partner at Accretive Technology Partners, a private equity firm differentiated by its unique approach to building companies that provide sustainable value to clients. Jim remains a Special Advisor to Accretive.
Prior to Exult, Jim served in a variety of technology services leadership positions including President of the US and International unit of MCI Systemhouse and as a Principal at the management consulting firm Booz-Allen & Hamilton. He began his career with Andersen Consulting (now Accenture).
Jim serves on the Board of Directors of Accolade, a unique health care services firm; AlphaStaff, a leading HR services firm; Genpact, a global business services firm; and ServiceSource, the innovator and leader in technology maintenance sales. Jim is the past Chairman of the Board of Directors of the Hoag Hospital Foundation. He is also a member of the Young Presidents Organization (YPO). Jim has a BBA in Finance and a BA in Geology, summa cum laude from Southern Methodist University. Jim also attended the Webb Institute of Naval Architecture.
Marc is Managing Director of Carrick Capital Partners, LLC, a private equity firm. Prior to his affiliation with Carrick Capital Partners, Marc held various leadership positions at General Atlantic LLC from August 1999 to December 2011, including Managing Director. Before joining General Atlantic, Marc served as a Vice President in the High Technology Group at Goldman Sachs & Co, and as an associate in mergers and acquisitions within the Telecommunications and Media Group of Morgan Stanley Dean Witter. Marc received a BA from University of Pennsylvania and an MBA from The Wharton School. Marc has served on our board of directors since January 2007.
Tom currently serves as vice chairman of NetApp, helping customers, partners, and sales teams realize maximum value. Tom joined NetApp in 1994 as the head of North American Sales and later served as the company's president from 2000 until 2008. He joined the ServiceSource board of directors in February 2011.
Tom has been the keynote speaker for such diverse organizations as Symantec, CIO forums in multiple cities, the U.S. Marine Corps, and West Point. Tom was co-recipient of the 2009 Morgan Stanley Leadership Award for Global Commerce. This award is part of the Computerworld Honors Leadership Awards that are presented annually to individuals who have been instrumental in revolutionizing the use of information technology.
Tom holds a Bachelor of Arts degree in economics from the University of Notre Dame, is an alumnus of Stanford University's Executive Business Program, and is a guest lecturer at both institutions. In September 2000, the University of Notre Dame renamed its business school the Mendoza College of Business upon an endowment from Tom and his wife, Kathy.
Barry is a managing general partner of Housatonic Partners, a private equity investment firm with over $275 million in capital under management. Housatonic Partners invests in profitable companies in the business services, media and communications industries. Prior experience includes private equity group Trident Capital, where Barry was a principal and Bain & Company, where he was a manager who co-founded the Principal Investor Services practice. In addition to serving on the ServiceSource board of directors, Barry is a director of CaseCentral, Gold Standard Multimedia, Signature Wine Cellars, Tambourine, and WetFeet, Inc. Barry is a graduate of the University of California, Berkeley and the Stanford Graduate School of Business, where he was a Ford Scholar.
Mike is the Chairman and CEO of ServiceSource. Under his direction, ServiceSource has grown from a groundbreaking idea into a publicly-traded company that is the market leader in Recurring Revenue Management. (NASDAQ: SREV)
Mike is committed to advancing ServiceSource's laser focus on delivering innovative and market-leading recurring revenue management solutions for technology-based companies. ServiceSource’s award-winning cloud application, Renew OnDemand™, and associated managed services increase customers’ recurring revenue, profits and end-customer retention. Under Mike's leadership, ServiceSource has pioneered the industry and is the market share leader in the emerging recurring revenue management category. Over its history, ServiceSource has generated over $47B in renewal, service and subscription revenue for customers across multiple vertical markets, including hardware, software, healthcare & life sciences and building systems. Service Source won a 2013 Stevie Award for Sales/Customer Service solutions Technology Partner of the Year. The company’s cloud application, Renew OnDemand™, also won a 2013 Stevie Award for Best New Business Intelligence Solution.
Prior to ServiceSource, Mike has held executive positions at Opsware (previously Loudcloud), Morgan Stanley and Lehman Brothers. Mike holds an MBA from the Kellogg Graduate School of Management, where he graduated with distinction. He also holds a BS in Business Administration from Miami University.
In addition to serving as Chairman of the Board of Directors for ServiceSource, Mike is active in Young Presidents Organization (YPO) and is a regular speaker at industry events. He has also been recognized for his vision and leadership by Ernst & Young Entrepreneur of the Year, Forbes Magazine, The San Francisco Business Times, and The Wall Street Journal.
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