customer success job description

There’s Something Missing in Your Customer Success Job Description

Customer success is still an emerging profession within B2B enterprises. As more and more businesses switch to recurring revenue business models, we are seeing more and more customer success jobs open up across all industries. The reason is simple:

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Microsoft Worldwide Partner Conference

Microsoft World Partner Conference – Connecting People

Connecting is a basic human need. In much the same way we need food and water to live, growing research shows we are hardwired with the need to connect with others. Since companies are made up of people, connecting with people…i.e.

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channel partner cloud data

Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud

As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud technology is not enough to stay ahead of digital disruption. The cloud has provided us with a goldmine — customer usage and behavioral data.
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healthcare cloud business models

Healthcare Cloud Business Models: Creating Customer Value

The Healthcare and Life Sciences (HCLS) industry has resisted the aptly named, “Age of the Customer” and digital transformation for too long. With new entrants transforming the industry, resistance is now futile.

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Channel Partner Management Strategies

Growing Channel Partner Revenue: Part 1 – Policies and Processes

Recurring revenue business models have changed the game for channel management strategies. Thinking differently about how your partners enable, engage and extend customer relationships is the key to growing channel partner revenue in the subscription economy.
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customer expansion strategies

Customer Expansion Strategies: Grow Revenue Faster with Expert Cross-sell and Upsell Tips

Highlights and great tips from the "Grow Revenue Faster with Cross-sell and Upsell Best Practices" panel webinar with Cisco Director of Sales Operations, Peg Nicholls and ServiceSource Senior Vice President of Customer Success, Ryan Thomas.
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customer retention

Customer Retention – What’s Innovation got to do with it?

Variations of the phrase "innovate or die" have been around for centuries, although Jack V. Matson's book was one of the first to delve into a philosophy around failing fast. And yet, we continue to see businesses fail because their management failed to anticipate their customer’s future desires.
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enterprise customer success

Digital Darwinism: Business Adaptation Strategies for Enterprise Customer Success

At Gainsight Pulse 2016 Christopher Carrington presented the five adaptive strategies enterprises need for customer success in this age of Digital Darwinism.
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customer success best practices

5 Tips to Evolve Your Customer Success Best Practices

The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These customer success best practices will help you understand and meet these demands.
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Manage B2B customer success like the Warriors

Protect, Defend, Grow: B2B Customer Success Team and the Golden State Warriors

While B2B Customer Success as a concept started in subscription based companies like SaaS and software, there's a lot to learn from sports teams like the Golden State Warriors.
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