Customer success is still an emerging profession within B2B enterprises. As more and more businesses switch to recurring revenue business models, we are seeing more and more customer success jobs open up across all industries. The reason is simple:
Connecting is a basic human need. In much the same way we need food and water to live, growing research shows we are hardwired with the need to connect with others. Since companies are made up of people, connecting with people…i.e.
The Healthcare and Life Sciences (HCLS) industry has resisted the aptly named, “Age of the Customer” and digital transformation for too long. With new entrants transforming the industry, resistance is now futile.