A Healthy Strategy for Life Sciences Growth

Many life science and healthcare companies are ailing when it comes to revenue growth. Even with moderate growth in the sector, opportunities for new revenue are difficult to identify because of changing regulation, payor/payee pressures, disruptive technologies and increased third-party competition. [Read More]

How to Avoid Squandering the Most Critical Days for Customer Success

ServiceSource conducts a lot of research on customer success, one of the most popular pieces of research (by far) is about the 90/10 rule of customer success. [Read More]

7 Steps to Create a Customer Success Charter

Managing recurring revenue has never been more complex. Don’t fall into the trap of taking a silo’d approach, where your teams are working on redundant projects with the right intentions, but with limited results or scale. You need a holistic approach. [Read More]

Deliver Value and Create Successful Customers with Customer Journey Mapping

Customer Success teams and organizations are a hot trend these days, but one of the biggest challenges that you can face when making your organization more customer-focused is having business processes that are built around functional silos. [Read More]

What is Revenue Lifecycle Management

Revenue Lifecycle Management - Defined! Part 1

There’s been increasing buzz in the market recently about how important recurring revenue business models are to boosting business value and driving innovative transformation within a company. [Read More]

Losing Money with Flat Annual Price Increases

Renewals Process – Don’t Leave Money on the Table with One-Size-Fits-All Annual Price Increases

In doing some research on optimizing customer renewals processes, I came across some research we conducted on the correlation of annual price increases to customer churn. [Read More]

Holistic lifecycle marketing article at CMO.com

Lifecycle Marketing – It’s Time to Get Holistic

Thanks to the growing trend toward SaaS solutions and the subscription economy, the luxury of vendor lock-in is long gone, which means customer success is becoming more and more critical. [Read More]

Call for Topics Now Open: Recurring Revenue Summit 2015

Agenda development is underway for the highly anticipated 11th annual Global Recurring Revenue Summit (Nov. 17-18, 2015 at The Ritz Carlton - Half Moon Bay, California) hosted by ServiceSource. Our goal is to deliver provocative, outside-the-box thought leadership to our impressive roster of B2B technology-enabled clients. [Read More]

3 Findings that Can Get Your Customer Revenue Back on the Path to Growth [Infographic]

New disruptive business models are impacting how companies must strive to deliver ongoing value and drive growth from existing customers so as not to fall behind the competition. [Read More]