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Top 5 Posts

Digital Darwinism: Business Adaptation Strategies for Enterprise Customer Success

Customer Success

At Gainsight Pulse 2016 Christopher Carrington presented the five adaptive strategies enterprises need for customer success in this age of Digital Darwinism.

5 Tips to Evolve Your Customer Success Best Practices

Customer Success

The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly.

Protect, Defend, Grow: B2B Customer Success Team and the Golden State Warriors

Customer Success

While B2B Customer Success as a concept started in subscription based companies like SaaS and software, there's a lot to learn from sports teams like the Golden State Warriors.

Forbes finds focus on Revenue Lifecycle Management is key to revenue growth strategies

Revenue Growth

I recently had the pleasure of working with Bruce Rogers, Chief Insights Officer for Forbes Media, to present the findings of a wide-ranging study Forbes had undertaken on behalf of ServiceSource, to

Companies with RLM models are more successful at customer revenue growth

Revenue Growth

Many companies don’t have a strategy in place to manage outcomes and ongoing value realization from their existing customers.