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Top 5 Posts

I’ve Got 99 Problems, but Usage Data Isn’t One

Customer Onboarding and Adoption

Recurring revenue business models introduce new challenges for you and your channel partners. Customers are more empowered and informed than ever before.

Top 5 Ways to Accelerate Your Customer Success Evolution

Customer Attrition, Churn and Retention

In the natural world there are, periodically, significant "tectonic" shifts-earthquakes, meteors, climate changes-that alter the entire atmosphere and redefine what is needed for survival in

Your Customers Only Want to Pay for What They Use

Customer Onboarding and Adoption

What came first, the recurring revenue business model or empowered customers that only want to pay for what they actually use? Much like the chicken-and-egg scenario, you could argue it both ways.

The Top 5 Posts from 2015 – RLM Takes Off

Revenue Lifecycle Management (RLM)

As companies started to see the value in customer success and the impact to the bottom line, we saw that interest lead into a new, more holistic approach in 2015 – the Revenue Lifecycle.

Why Care About Usage Data?

Revenue Lifecycle Management (RLM), Renewals

In recurring revenue business models, the most critical customer relationship question shifts from, “Was the product shipped?” to, “How is the service providing value?” This shift creates a critical