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Top 5 Posts

Average Customer Lifetime Value – Find Out When You Need Your Customer to Become Profitable

Revenue Growth

With so many industries turning toward recurring revenue models, Customer Lifetime Value (CLV) is a term that you hear a lot these days.

Three Ways to Get More Investment in Your Customer Success Team

Customer Success

Recently at SuccessCon East in Boston, a gathering of customer success professionals and technology providers discussed the growing popularity and importance of customer success efforts.

Customer Obsessed Businesses Do it Better

Revenue Lifecycle Management (RLM), Customer Success

After last week’s webinar “Two Strategies to Win in the Age of the Customer,” the image of the fanatical face-painted fan is now indelibly etched in my mind. Let me explain. The discussion was f

The Age of the Customer is in Full Swing – Are You Ready?

ServiceSource Announcements and Events, Revenue Lifecycle Management (RLM), Customer Success

The balance of power has shifted to the customer. Empowered by access to information and technology, control over the business relationship is now firmly in the customer’s hands.

The Future of Customer Success – SuccessCon 2015

ServiceSource Announcements and Events

It’s time again for another Customer SuccessCon hosted by the Customer Success Association. This time, it’s SuccessCon East, which will be held in Boston on Aug. 13.