Revenue Lifecycle Management (RLM)
The Healthcare and Life Sciences (HCLS) industry has resisted the aptly named, “Age of the Customer” and digital transformation for too long. With new entrants transforming the industry, resistance is now futile.
The Right Customer Lifecycle KPIs Series: Part 4 - Retention and Renewal Metrics: Where the Rubber Meets the Road in Customer Success
The Right Customer Lifecycle KPIs Series: Part 3 - Tracking Expansion Performance with Upsell/Cross-Sell KPIs