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Top 5 Posts

3 Findings that Can Get Your Customer Revenue Back on the Path to Growth [Infographic]

Revenue Lifecycle Management (RLM), Revenue Growth, Maturity Models

New disruptive business models are impacting how companies must strive to deliver ongoing value and drive growth from existing customers so as not to fall behind the competition.

What Is Your Customer Health Score Hiding?

Customer Success

Have you ever seen your total cholesterol number? If it’s under 200, you generally feel pretty good about yourself.

Link Between Customer Success & CFO Happiness

Revenue Growth, Customer Success

As a customer success professional you live and breathe improving the customer experience and over delivering on customer’s expectations.

Are You Ready for the Next-Gen Customer?

Customer Engagement, Customer Success

I recently caught up with Ray Wang, Principal Analyst at Constellation Research and ServiceSource’s Chief Customer Officer, Ashley Johnson as they were preparing for their upcoming webcast on January