Account Manager

Nashville, TN

Job Description

This individual will be responsible for all activities to promote success within multiple clients. Responsibilities will include but not limited to: Client relationship management, forecasting, project management, major account selling, rep development, reporting and data manipulation. This individual reports directly to the Director of Inside Sales; however, will work with Sales personnel to understand requirements for additional deliverables and key objectives for successful account management and growth within the account

Roles and Responsibilities

Sales Management:

Ensure that teams hit and exceed assigned targets each quarter
Measure performance against quotas
Monitor reps quarterly target
Build and monitor monthly benchmarks for meeting and exceeding targets

Client Management:

Effectively scrub client data and reports to determine with clarity the true opportunity
Has clear view on account and how to maximize revenue
Effectively communicate quarterly objectives to client
Create and deliver quarterly business review presentations
Assist sales in expanding business
Work closely with client contact on reporting and forecasting
Suggest areas for client growth opportunities

Data Management:

Import and export of data in our internal systems
Effectively scrub client data to determine with clarity the true opportunity
Has clear view of client data to effectively drive opportunity
Closely monitor data in our internal systems
Manage carryover business
Closely monitor unresolved business and implants strategy to resolve
Create and implements territory opportunities for team

Team Management:

Build sales teams and staff according to specific business requirements
Responsible for creation of rep reviews and executes delivery
Assign quotas, incentives and spiffs
Drive call coaching strategy and feedback for reps
Develop reinforcement training practices for reps in conjunction with Director of training
Work with team lead to effectively train reps
Work in conjunction with team lead to analyze performance forecasts

Other Responsibilities:

Review reporting procedures and processes
Responsibility for maintaining constant funnel for sales
Overall resource management responsibility
Maintain overall health of sales organization ensuring high morale and employee satisfaction levels
Work with Marketing to develop materials with a focus on strategic programs and client acquisition
Communicate and influence corporate business plan and execute against agreed upon objectives
Proactively provide strategic insight to VP of Inside Sales on client opportunities

Qualifications

College degree, BA, BS preferred
6+ yrs Sales Management Experience is a must
Candidate must have experience in Microsoft Office Suite with an emphasis on Excel, MS Access, and PowerPoint.
Experience in Service, Renewal or Support Sales is a key advantage.

Compensation

Base with bonus structure (Depending on skills, experience and performance)
Stock options
401k match
Competitive health benefits including dental and vision coverage

About ServiceSource
ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We've delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.