Director of Business Excellence

San Francisco, CA

OVERVIEW

The Business Excellence department at ServiceSource is a small group of high-impact professionals charged with driving operational excellence throughout all aspects of the business. Our business consists of over 600 service sales professionals staffed on 50+ client account teams (the Client Delivery Organization). Business Excellence has three primary functions: (1) Develop operations strategy to improve the quality and efficiency of client delivery operations; oversee the execution/implementation of operations initiatives to drive tangible results; (2) Partner with the Technology Solutions organization to identify and develop technology requirements within our business; (3) Provide internal/external consulting services to our client accounts; develop benchmarking/best-practices to facilitate continuous improvement.

Key Responsibilities

The Director of Business Excellence will be involved with all aspects of the Business Excellence functions, but will have primary responsibility for taking a leadership role on our operations transformation initiative. The Director will lead the program management of this project, contribute to the development of operational solutions, and coordinate with multiple departments to lead the implementation of the project initiatives. The role is envisioned as a major leadership role for a unique individual possessing the combination of talents/skills/experience required for success, including operations excellence, analytical rigor, organization, communication and people leadership. Success in this role will position the Director for a wide variety of future positions within the company, including line management. The ideal candidate will have several years experience as an engagement manager at a top consulting firm, deep experience in operations methodology (e.g. lean, six-sigma, etc.), and a track-record of leading high-impact projects. The role is based in San Francisco with regular travel to other ServiceSource locations required.

EXPERIENCE

Project Management experience.
Experience in designing and implementing operations improvement initiatives.
Strong analytical skills with experience applying analytical techniques in a practical, operations environment.
Strong written and verbal communications skills.
Demonstrated success in managing teams.
Excellent work ethic, integrity, intellectual curiosity, and a positive attitude.

EDUCATION & TRAINING

Bachelors Degree in an analytically intensive field
Advanced degree (MBA or equivalent)

Compensation

ServiceSource will offer an attractive compensation package, consisting of a competitive base salary, bonus opportunity, 401k match and equity participation.

To Apply

Please send your resume and cover letter to rhangartner@servicesource.com

About ServiceSource
ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We've delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.