Senior Manager, Client Care

Denver, CO

Company Overview

ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We’ve delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.

Role Description

The success of ServiceSource Inc is heavily reliant on the successful delivery for and retention of its customer base. The Senior Manager, Client Care is an integral part of our Denver Service Delivery organization. This role provides a unique opportunity to work directly with our customers and to have broad interaction with the entire leadership team while making a direct impact on the company´s aggressive financial targets. As a result, candidates should have broad account management experience, a passion for quality customer service, and commercial discipline.

Responsibilities

Analyze client data to assess ServiceSource opportunity to enhance client revenue
Refine, manage and lead programs to enhance client satisfaction and retention
Develop compelling business cases that up sell the ServiceSource solution
Support the development and retention of existing clients
Develop leverageable financial tools to facilitate analysis for customer retention
Support the execution and delivery of client business reviews
Ability to instill confidence with customers

Candidate Qualifications & Key Attributes

Candidates should have a demonstrated strength in selling ROI-based solutions and delivery-methodologies to smart, sophisticated customers that result in recurring revenue. He/She will also have a strong background in account management, service delivery, sales, and technology.

BA degree is required
Strong analytical skills
Attention to detail and high level of accountability a must
Confident in-front of senior executives (internal or external)
Smart, dynamic, aggressive and strategic (has intellectual horsepower)
Considered to be a strong coach and motivator of people
Resourceful, creative and likes to win
Willing to roll-up the sleeves and get it done
Good communicator with the ability to articulate a strong value proposition
Self-starter who can set and manage priorities.
Experienced with database tools such as Access

Compensation

ServiceSource will offer an attractive compensation package, consisting of a competitive base salary, bonus opportunity, 401k match and equity participation.

To Apply

All qualified candidates should send their resume to rhangartner@servicesource.com

About ServiceSource
ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We've delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.