Senior Manager, Pricing

San Francisco, CA

Company Overview

ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We’ve delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.

Role Description

The Senior Manager of Pricing is a critical new role for ServiceSource. As our solution has grown in scope and complexity, so has our need for a strategic approach to pricing. The Senior Manager of Pricing is a high profile and high impact new role at ServiceSource. The individual in this role will be a thought partner to the Sales team, creating sophisticated pricing and business case models, analyzing trends in pricing, and shaping deal structures for all new deals. This individual must possess a keen understanding of strategic pricing, superior analytical skills, and an effective communication style.

Responsibilities

Develop sophisticated pricing models for use across all revenue deals (new logo’s, expansions and renewals). Models would incorporate client business case, alternative pricing schemes, ServiceSource costs, delivery assumptions and overlay into ServiceSource budget & client delivery quotas
Provide leadership in developing more effective pricing approaches to drive growth and profitability, including: developing optimal pricing strategies, implementing effective pricing processes, measuring and controlling price at the transactional level, and aligning technology to support pricing processes
Create materials for and participate in presentation of recommendations to senior management internally and to prospects and clients
Develop deep understanding of competitive market conditions and buyer influences that affect pricing and overall industry
Evaluate changing marketplace and proactively make recommendations on pricing strategies as related to our business
Conduct rigorous deal win and deal loss analyses to understand the impact of pricing on win rates and adjust approach accordingly
Continually update pricing models with data and analysis on internal client delivery operations
Act as key point of contact for Pricing on cross-functional teams

Qualifications

At least 5 years as a pricing analyst at a services, BPO, or software company
4 year undergraduate degree
Consulting and/or investment banking experience a plus
Very strong financial analysis skills. Specifically, experience building complex pricing models and business cases
Strong business judgment. Capable of building models that will resonate with financial and operational buyers
Good teamwork & communication skills. Proven ability to effectively influence others through logic & communication – able to present to senior management.
Strong work ethic. Understands “deal timing” and is willing and able to be responsive

Compensation

ServiceSource will offer an attractive benefits and compensation package. Compensation package will consist of a competitive base salary, bonus and equity participation

To Apply

Please send your resume and cover letter to rhangartner@servicesource.com

About ServiceSource
ServiceSource leads the Service Performance Management industry. We increase services revenue for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Motorola, and Sun Microsystems through our exclusive focus on service share. We help our clients increase the number of customers they have service relationships with and grow the value of those relationships each year. Together, we deliver increased earnings, profits, and value to shareholders.

Headquartered in San Francisco, ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. We've delivered more than $3 billion in services revenue to the technology industry and manage more than 300,000 customer relationships annually. Founded in 1999, ServiceSource continues to grow at an unparalleled rate. We are private, profitable, and fully backed by a distinct group of individual and institutional investors led by General Atlantic and Benchmark Capital.