Inside Sales Representative
Job Description
Inside Sales Representatives are responsible for selling, renewing, and expanding the service relationships our clients have with their existing customer base. Upon completion of training, representatives are placed on client teams and call upon existing customers to assess areas of opportunity, renew current service contracts, and sell complimentary services. Representatives place an average of 30-50 calls per day and manage approximately 150-200 active accounts each quarter. They generate quotes, perform customer research, and update account notes using our proprietary RADAR CRM.
Roles and Responsibilities
- Use databases to research accounts and uncover new opportunities.
- Work effectively with strategic, high dollar accounts.
- Use dedicated sales database systems to generate sales quotes for customers.
- Ensure the integrity of client information maintained in the database systems.
- Develop reports for internal use by mining information from various computer packages.
- Assist with streamlining of systems and processes to further enhance automation and efficiency.
Qualifications
- College degree, BA/BS required.
- One to two years of business and/or consulting experience required.
- Expertise in Microsoft packages (Word, Excel) and email databases.
- CRM experience is a distinct advantage.
If you're interested, please send resume and cover letter to Tanya Slovin at tslovin@servicesource.com.
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points – and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging benchmarks and best practices developed with 85 leading global clients. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco with more than 1,300 employees worldwide, ServiceSource has $5 billion in service revenue under management.