Labor Relations Specialist
Job Description
This individual will be responsible for all activities to promote success within multiple clients. Responsibilities will include but not limited to: Client relationship management, forecasting, project management, major account selling, rep development, reporting and data manipulation. This individual reports directly to the Director of Inside Sales; however, will work with Sales personnel to understand requirements for additional deliverables and key objectives for successful account management and growth within the account
Roles and Responsibilities
- Evaluate job positions, determine classifications, exempt or non-exempt, and salary.
- Responsible for researching target locations, principally, in Ireland and the UK to open a number of new service centers.
- Analysis of local benchmark data on compensation/benefits/cost of living.
- Implement benefits and compensation programs for new center.
- Oversee and manage the transition of selected expates from US locations.
- Through analysis and understanding of the local talent pool trends, launch high volume recruiting campaigns to
- hire high caliber graduate recruits for core business roles.
- Establish and build relations with local HR related vendors (BUPA/VHI for benefits, Pensions, IBEC).
- Handbook: Adhering to UK or Irish employment legislation; implement Corporate and International HR policies
- and programs that supports the Company's overall strategic direction.
- Provide business partner support translating the business strategies into HR strategies for the new operation.
Qualifications
-
Bachelors Degree in Human Resources or equivalent, and two (2) years experience in the position required and flexibility to travel for business.
Compensation
- ServiceSource offers an attractive competitive salary and benefits package.
To Apply
- Please mail your resume to 634 2nd Street – San Francisco, CA 94107 – Attention: Rachel Hangartner
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points – and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging benchmarks and best practices developed with 85 leading global clients. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco with more than 1,300 employees worldwide, ServiceSource has $5 billion in service revenue under management.