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Senior Database Administrator – DBA

San Francisco, CA

Role Description

Reporting to the VP of IT Operations, this position will be responsible for all database administration and database support within ServiceSource. The individual will provide SQL Server database administration (DBA) support and technical support for multiple applications in development, integration test, user acceptance test, quality assurance, performance & capacity testing, and production environments. This role will be dedicated to the support of all database tasks within ServiceSource's enterprise environment. This role will also interact frequently with resources located in varying time zones.

Responsibilities

  • Responsible for day-to-day 24x7 management of all Development, Test, Stage, and Production SQL Server databases in a growing and dynamic environment
  • Perform database administration activities including monitoring and schema management, database configuration, space management, performance tuning, optimization, maintenance, backup/recovery
  • Define and develop database standards, policies, guidelines, and documentation.
  • Aid in the Architecture/Data Modeling, Business Analysis and Extraction / Transformation / Load (ETL) development (Data Integrator, Microsoft SSIS)
  • Provide database support in all phases of SDLC
  • Development of DB administration jobs for supported applications, test in Dev/Test/Stage/Production systems
  • Coordinate, schedule and implement database related patches; both software and security.
  • Support distributed applications for users in multiple locations
  • Identify and develop tools to assist in Production Support’s and Operations ability to troubleshoot DB and application related issues.
  • Support Development teams (internal and 3rd party software vendors) by reviewing their data model designs for adherence to design practices and standards.
  • Assess proposed new databases for consistency, compliance and integration with data architecture standards and policies.
  • Ability to manage external vendor resources to meet project objectives.

Qualifications

  • Bachelor’s degree in Math/Science/Computer Science or related field
  • 5+ years of total IT experience
  • 5+ years in production database administration (Microsoft SQ Server 2000, 2005) in a global 24x7 environment.
  • 3+ years database development experience (Microsoft SQL Server 2000, 2005)
  • Experience with Microsoft CRM a plus
  • Expertise in worldwide global deployment, support, replication, clustering, high availability, 24/7, SQL and HDS SAN environments a plus
  • Broad knowledge in various backup and recovery methodology's (NetBackup a plus)
  • Strong skills / understanding of database performance, monitoring and recovery procedures
  • 1-3 years of ETL development experience (Microsoft DTS/SSIS, Data Integrator)
  • 1-3 years of ASP/.Net experience
  • 1-3 years of multi-lingual/multi-currency system support
  • 2+ years of system development experience (preferably Dell, HP, Microsoft, VMware, Network Appliance)
  • Must possess strong inter-personal relations and excellent verbal/written communication skills

Compensation

ServiceSource offers an attractive competitive salary and benefits package.

To apply

All qualified candidates should send their resume to rhangartner@servicesource.com.

About ServiceSource

ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points – and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging benchmarks and best practices developed with 85 leading global clients. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco with more than 1,300 employees worldwide, ServiceSource has $5 billion in service revenue under management.