Senior IT Site Manager

• Respond to user support requests as they arrive in the IT helpdesk system.
• Troubleshoot technical issues with company software and productivity applications including CRM system, Microsoft Office, Outlook/Exchange, and select applications.
• Support remote access and applications provided by business partners.
• Provide TCP/IP network and VPN support across various end user configurations.
• Setup new user accounts in Active Directory & Exchange 2003.
• Perform server and network administration duties to resolve end user support issues.
• Configure and install Windows 2000/XP Dell workstations and laptops.
• Manage hardware/software purchasing, inventory, and licensing
• Work with vendors and suppliers
• Perform other duties related to the operations of the IT department, as required.

• 8+ years as global Corporate IT team management, performance management, hiring, setting goals and objectives.
• 8+ years of IT management experience.
• 4+ years hands-on desktop support experience in a corporate environment.
• 4+ years hands-on experience supporting Windows clients in a domain environment.
• 4+ years hands-on experience supporting users of MS Office 2000/XP/2003
• Demonstrated knowledge of Microsoft Windows and Active Directory.
• Demonstrated TCP/IP knowledge and troubleshooting abilities a must.
• VMWare Workstation, Goldmine CRM, Symantec Ghost, Microsoft SharePoint, and Blackberry experience highly desired.
• Very strong written and verbal communications.
• Must have supported employees globally.

• Must possess exceptional analytical and troubleshooting abilities.
• Highly motivated individual with strong sense of ownership.
• Eager to learn new technologies.
• Exceptional written and verbal skills.
• Must have excellent customer satisfaction skills.