Team lead, Inside Sales

• Work closely with the client contact and will determine, with the client contact, solutions to day to day operational and account issues
• Provide weekly and ad-hoc reports articulating findings in a clear manner
• Work in conjunction with Account Manager to create quarterly business review presentations, including determining content and objectives, and to effectively communicate quarterly objectives to client
• Work in conjunction with Account Manager to determine methods and goals in expanding client relationships to include more existing and/or new business
• Effectively scrub client data to determine, with clarity, the true renewal opportunity. Also assign opportunity to reps

Team Management:

• Generate a variety of reports in order to monitor sales rep territory management and effectiveness
• Provide instruction, feedback, and goals (best practices) to sales reps in order to maximize their output
• Lead teams in weekly internal meetings: agendas, weekly objectives, account issues, etc.
• Assess areas of growth for team to determine team's goals, objectives, and direction
• Responsible for delivering account specific training to new hires
• Develop reinforcement training practices for sales reps
• Write initial draft of bi-annual reps/senior reps review and deliver these appraisal interviews with the Account Manager
• Be a key member of the recruitment process and hiring decisions for reps and senior reps in the Inside Sales function
• Manage and supervise the day to day personnel activities of the team, participate in approving PTO, record performance issues and manage initial grievance complaints, etc

Data Management:

• Understand the nature of the raw data and using independent judgment will manipulate the data as required
• Import and export of data to Goldmine and Business Objects
• Use account and contract knowledge to generate and reconcile invoices
• Use their independent discretion will recommend territory opportunities for team

Upward Management:

• Determine and articulate sales strategies to management with clarity
• Work with Account Manager to generate and analyze performance forecasts
• Suggest areas for overall client growth opportunities
• Proactively provide suggestions for overall ServiceSource growth
• Able to work effectively across different functions within ServiceSource: IT, HR, Client Dev, etc

• College degree, BA, BS preferred
• 2-4 yrs Sales Experience is a must
• Candidate must have experience in Microsoft Office Suite with an emphasis on Excel, MS Access, and PowerPoint
• Experience in Service, Renewal or Support Sales is a key advantage

• ServiceSource offers an attractive competitive salary, bonus and benefits package.