News and Events
ServiceSource Hosts 1st Annual Executive Summit to Discuss Industry Best Practices for Maximizing Maintenance & Support Revenue
Theme of Inaugural Event is Analyzing Business From a 360 Degree Perspective
October 11, 2005: ServiceSource, an outsource sales organization focused exclusively on maximizing support and maintenance revenue for technology companies, today announced their First Annual Executive Summit to take place at the Ritz-Carlton in Half Moon Bay, California beginning Monday, October 17th and ending Wednesday, October 19th. The theme of ServiceSource's Executive Summit is Maintenance 360° and the event is invitation-only for ServiceSource clients.
The ServiceSource Executive Summit will address a series of best practices topics such as leveraging maintenance renewal sales to deepen customer relationships; maximizing service revenue in the channel; coordinating corporate sales and service sales strategies; and building world-class reporting. ServiceXRG, a research firm based in Wellesley, Massachusetts that specializes in helping companies develop and execute service and support strategies, will deliver an exclusive presentation on October 18th entitled Maximizing Support and Maintenance Revenue. "Summit attendees will be privy to new research findings, analytical data points, and learn first-hand how to develop a renewal performance scorecard," said ServiceXRG principal and co-founder, Ladd Bodem. "We are thrilled to share our industry findings and performance benchmarks with such an impressive group of companies and participants."
"In our annual satisfaction survey, our clients informed us there were no specific industry events tailored to the day-to-day challenges and responsibilities of service executives. We knew that ServiceSource could create a unique forum to network with peers and to draw best practices from a large base of industry expertise," said Mike Smerklo, CEO of ServiceSource. "We decided to launch the ServiceSource Executive Summit as an exclusive conference with proprietary content that is both critically important for our top-level clients."
The ServiceSource Executive Summit will feature over 25 executives from the following companies:
- Agile Software
- Alcatel
- Aspen Technology, Inc.
- BEA systems
- BMC Software, Inc.
- Borland
- Network General
- Quantum
- Sun Microsystems, Inc.
- Tandberg
In June 2005, ServiceSource announced $10M in funding from Silicon Valley-based Benchmark Capital and joins the premier venture capital firm's prestigious list of successful portfolio companies, which includes eBay (Nasdaq: EBAY), Juniper Networks (Nasdaq: JNPR), and Red Hat (Nasdaq: RHAT).
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.
For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.