News and Events
SERVICESOURCE HIRES FORMER MACROMEDIA, JUNIPER NETWORKS EXECUTIVE TO DRIVE WORLDWIDE HUMAN RESOURCES FUNCTION
Ray Martinelli's Leadership Instrumental As the Company Continues to Grow On a Global Scale
June 6th, 2006, San Francisco, CA: ServiceSource, a global outsource sales organization focused exclusively on increasing support and maintenance revenue for technology companies, today announced that Ray Martinelli, former senior executive of human resources at several industry leading companies including Apple, Juniper Networks and Macromedia, will be the Senior Vice President of Human Resources. ServiceSource is expected to achieve 100% year over year growth for the 6th consecutive year and Martinelli will lead worldwide planning and development of ServiceSource's human resources function. Over his 20 year career, Martinelli has focused on global human resources, performance management, corporate culture alignment, leadership development, talent acquisition, and organizational effectiveness. Martinelli will report directly to ServiceSource President and CEO, Mike Smerklo.
"Ray is a seasoned human resources executive with superb leadership skills and experience addressing worldwide organizational growth issues. ServiceSource is experiencing outstanding growth right now, and I am pleased to have someone of Ray's caliber join our executive ranks," said Mike Smerklo, President and CEO of ServiceSource. "On behalf of the entire executive team, we are confident of Ray's ability to oversee ServiceSource's worldwide HR initiatives, create strategies to attract new talent, and ensure that ServiceSource continues to offer an outstanding work environment to retain our current top-notch employees. His extensive experience in high growth environments is ideally suited for the role of leading and managing our global HR organization."
"I was attracted to ServiceSource because it is obvious that human resources is regarded as a strategic corporate function by the entire leadership team," said Martinelli. "At the end of the day, a company's growth comes from attracting, retaining, and developing good people and identifying strong, capable leaders. I am excited to be leading these critical worldwide efforts here at ServiceSource."
Martinelli has served more than 20 years in senior executive positions in the high tech industry. During that time, he has demonstrated strong business acumen and a successful track record aligning the human resources function with business initiatives. His background includes extensive experience in organizational development, employee relations, employee training and development, compensation and benefits, recruitment and retention strategies, and acquisition integration.
Previously, Martinelli was a Senior Vice President of Human Resources at Macromedia where he played a lead role in the Adobe/Macromedia integration. Prior to Macromedia, Martinelli was the Vice President of Human Resources for Juniper Networks during which time the organization grew from 300 to 3,000 employees in less than five years. Previous experience includes management roles at companies such as Computer Curriculum Corporation, Apple Computers, and Esprit de Corps. Martinelli holds a Masters in Organizational Development from Golden Gate University and a Bachelor's in Organizational Communications from Sacramento State University.
Last month, the company announced both successes in its international growth strategies as well as its domestic expansion with a new Denver Service Center. ServiceSource is profitable and has experienced 100% year over year growth each year since its inception in 1999. ServiceSource was founded with one mission: to maximize support and maintenance revenue for global technology companies. The company is growing worldwide at an unparalleled rate, and serves over 35 of the industry's leading hardware, software and telecom equipment providers, including: AspenTech, BEA Systems, Novell, Hitachi Data Systems, and Sun Microsystems.
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.
For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.