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ServiceSource Announces New Service Offering Dedicated to Delivering Strategic Value Beyond Maintenance Results

ServiceSource Vantage Allows Clients Access to Industry-Wide Best Practices and Benchmark Information from the Company's Rich Repository of Transaction Data

August 1, 2006, San Francisco, CA: ServiceSource, a global outsource sales organization focused exclusively on increasing support and maintenance revenue for technology companies, today announced the release of ServiceSource Vantage to its current client base of nearly 40 leading technology companies. The new service offering draws on ServiceSource's data repository based on over 250,000 transactions totaling $1.5 billion under management and offers its clients access to critical best practices and benchmark data. ServiceSource Vantage offers research-based services to help companies more effectively manage their maintenance renewal business and apply practical approaches to increasing renewal sales, reducing operating costs, and improving operational efficiencies. The first ServiceSource Vantage edition, entitled Deconstructing Renewal Rates, offers an industry-leading approach to calculating renewal rates and provides detailed suggestions on how clients can implement changes at the sales representative, team and corporate policy level to dramatically improve corporate renewal rates. This report is available to clients and can be found at http://www.servicesource.com/how-we-can-help-you/best-practice-makes-perfect.php.

"Over the last seven years, ServiceSource has built its entire business around optimizing maintenance renewal sales for its clients. From our experience of working with nearly every size and type of transaction with leading technology clients, we have learned a great deal about what drives renewals performance and where to look to improve it," said Mike Smerklo, President & CEO of ServiceSource. "Our clients have been asking us to share with them some of the data and analytics that we leverage to drive client performance; that is the purpose of ServiceSourceVantage—to deliver to our clients additional value well beyond the revenue we generate for them."

"ServiceSource has a view of maintenance renewals that spans the industry, something no individual technology company has" said Brian Slepko, VP of Maintenance Revenue & Operations for Agile Software. "As a client, having access to this unique asset of best practices allows me a strategic advantage in terms of managing my business. I am not just interested in how my business is performing. I am interested in where it should be performing, and ServiceSource's benchmark data and analysis gives me that visibility."

ServiceSource Vantage helps clients constantly improve the performance of their maintenance portfolio and:

  • Increase their expertise through access to trends and analytics across a wider transaction base
  • Deliver innovative new approaches for improving individual, team and corporate maintenance renewal performance
  • Analyze and benchmark against similar types of companies
  • Gain additional insight about their renewal business through client-specific analysis and recommendations from ServiceSource

ServiceSource also released today a thought leadership piece available to its current client base and website visitors. The ServiceSource study, The ABC's of Global Maintenance and Support Renewals, was written by ServiceSource's Executive Vice President of EMEA, Crosbie Burns, and can be downloaded online at: http://www.servicesource.com/how-we-can-help-you/best-practice-makes-perfect.php.

Profitable since inception in 1999, ServiceSource was founded with one mission: to maximize support and maintenance revenue for technology companies. It combines its new best practices service offering with leading maintenances sales professionals, detailed real-time reporting and outstanding revenue results to help clients achieve business objectives that they typically can't realize with their internal teams. ServiceSource is currently growing at an unparalleled rate, and the company values its clients in the technology industry including: Borland, BEA Systems, Hitachi Data Systems and Sun Microsystems.

About ServiceSource

ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.

For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.