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EXTREME NETWORKS® SELECTS SERVICESOURCE TO ASSIST WITH NORTH AMERICAN SERVICE RENEWALS
Extreme Networks Selects ServiceSource Solution Based on Proven Track Record Driving Incremental Revenue
San Francisco, CA. 29-NOV-2006: ServiceSource, a global outsource sales organization focused exclusively on increasing support and maintenance revenue for technology companies, announced today that Extreme Networks, Inc., a leader in open converged networks, has selected ServiceSource to deliver maintenance renewals for their North American support business.
After completing a 90 day trial with ServiceSource which delivered a rapid implementation period and quantifiable results, Extreme Networks awarded the company its North American renewals business. By implementing ServiceSource's outsourced solution for maintenance renewals, Extreme Networks is able to reduce costs, help increase its customer retention and let critical field sales personnel focus on adding new customers.
ServiceSource clients benefit from incremental revenue, increased customer retention, and increased leverage in their sales model. ServiceSource serves nearly 40 of the technology industry's leading hardware, software and telecom equipment providers and has a blue-chip client list that includes: BEA Systems, Borland Software, Novell, Hitachi Data Systems, and Sun Microsystems. ServiceSource's client base is growing at a tremendous rate and nearly 50% of current clients expanded their relationships during 2005.
"Extreme Networks has had great success with ServiceSource; they are both tenacious and professional," said Mike Seaton, Vice President, Worldwide Sales Operations for Extreme Networks. "ServiceSource ultimately won the business because of their dedicated maintenance systems, best practices approach and a 100% pay for performance model. Their outsourcing infrastructure allows Extreme Networks to improve renewal rates, reduce sales costs and serve our customers better while allowing our corporate sales teams to focus on maximizing revenue from new sales."
"Technology companies are looking at innovative new ways to achieve aggressive growth goals and Extreme Networks is no different," said ServiceSource President & CEO, Mike Smerklo. "ServiceSource delivers a solution that allows them to capture the maximum amount of maintenance dollars from the installed base and improve customer retention, but on a variable cost basis. With us, they can maximize renewal revenue but still focus their field team on its core function-to drive new product revenue and increase the footprint Extreme Networks has in the marketplace."
Profitable since inception in 1999, ServiceSource built its entire business on a single focus - to be the leading provider of an outsourced sales solution that helps technology companies maximize maintenance revenue. ServiceSource has a reputation for results and combines the following features to help clients deliver revenue results they typically aren't able to achieve on their own:
- Five service centers staffed with highly trained maintenance sales experts
- Native language professionals for worldwide coverage
- Best practices across nearly 40 clients, including performance benchmarking and trending analysis
- Deep expertise in channel processes and partner enablement
- Proven approach in up-selling, cross-selling, consolidating and co-terminating transactions
- Real-time reporting and results tracking via its ServiceSource Insight application
- Complete order processing, invoicing and collection capabilities
About Extreme Networks
Extreme Networks is the leader in open converged networks. Its innovative network architecture provides Enterprises and Metro Service Providers with the resiliency, adaptability and simplicity required for a true converged network that supports voice, video and data, over a wired and wireless infrastructure, while delivering high-performance and advanced security features. For more information, please visit www.extremenetworks.com.
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.
For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.