News and Events
WIRE ONE RENEWS CONTRACT WITH SERVICESOURCE TO MANAGE GLOBAL MAINTENANCE CONTRACTS
Long-Standing ServiceSource Client Extends Contract for Renewals Services Due to Success Increasing Renewal Rates by Over 30%
January 10th 2007, San Francisco, CA: ServiceSource, a global outsource sales organization focused exclusively on increasing support and maintenance revenue for technology companies, today announced that Wire One Communications, the largest provider of end-to-end conferencing solutions and the world's largest reseller of video conferencing equipment and services, has selected ServiceSource to maximize its global maintenance renewals. By leveraging ServiceSource's capabilities, Wire One was able to increase renewal rates by over 30% within two years of its initial contract. The company selected ServiceSource because of its leadership position in the industry and expects the relationship to continue to drive results with Wire One's renewal performance as well as increase overall corporate financial performance. This relationship allows Wire One to have increased customer attention and achieve a higher level of customer satisfaction while remaining focused on its core business.
"Wire One's extension of our current agreement is a testament to our commitment to delivering quantifiable results for clients within a short amount of time and providing superior maintenance renewal services to what they typically could develop internally," said Mike Smerklo, President and CEO of ServiceSource. "Not only is Wire One committed to their business of building the best conferencing solutions available, they are committed to maximizing their revenue by improving their internal renewals program. The company recognized how our services consistently deliver revenue and improve their overall customer focus. We are delighted to be entering our third year of providing maintenance services for Wire One and look forward to expanding this relationship."
"Wire One has benefited greatly from a successful, long standing relationship with ServiceSource since early 2004," said Jeff Prestel, Senior Vice President of Sales from Wire One Communications. "We are extending our relationship because of ServiceSource's proven track record of consistently producing revenue, improving results and outstanding customer satisfaction - all for a fraction of the cost doing it in-house."
ServiceSource clients experience predictable success worldwide, often exceeding client's expectations by driving incremental revenue within one quarter. Profitable since inception in 1999, ServiceSource was founded with one mission: to maximize support and maintenance revenue for technology companies. Internationally, ServiceSource counts the technology industry's leading companies as clients, serving over 40 hardware, software and telecom equipment providers. ServiceSource's global efforts are currently growing at an unparalleled rate, and the company boasts an international client list including BEA Systems, Blue Coat Systems, Borland Software Corporation and Novell. It currently manages seven regions throughout Europe for Sun Microsystems.
About Wire One Communications, Inc.
Wire One Communications is the recognized leader in providing visual communication solutions for business people who drive results, educators who expand minds and government employees who serve the public. Wire One believes that high quality communications do more than just bring people together, they are the key to achieving goals in today's global economy. Wire One's unique Managed Service allows us to improve the reliability of your video, increase adoption and usage while driving out costs at the conference room or desktop. Whether the need is for video conferencing, audio conferencing, web conferencing, streaming or a strategic mix of all media, Wire One is defining the new face of communications, allowing customers to connect and collaborate. Corporate offices are located in Dayton, Denver and London. For further information visit www.wireone.com or call toll free (888) 448-7726. For international queries, call 44 (0) 870 001 7726.
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.
For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.