News and Events
ServiceSource Expands Industry Leading Maintenance and Renewal Delivery Solution to Meet Customer Demand for Global Partnerships
15 May 2009, San Francisco, CA — ServiceSource, a San Francisco-based Service Performance Management leader for the high-tech industry, today announced its expansion into Asia Pacific to provide hardware, software and healthcare IT companies with a solution to drive maintenance renewal contract revenue on a global scale. After serving clients in the region for more than two years, the company has opened a full-scale service center in Singapore that will offer a complete solution to companies who have global operations and service offerings in the region.
“This new service center is modeled after our U.S. and EMEA operations, which are designed to natively
support our clients based on their individual business practices, services strategy, and customer support,”
said Mike Smerklo, Chairman and CEO of ServiceSource. “Our existing partnerships have been
strengthened by our expansion into this region, and we are in active negotiations with more than a dozen
leading technology companies who are growing their businesses in the APAC region. We believe that we
are well positioned to help our clients meet all of their customers’ maintenance needs regardless of where
they do business.”
The expansion is a business response to meet Blue Coat’s requirement for international services
management. “We are pleased to expand our three-year relationship with ServiceSource into Asia
Pacific,” said Kevin Biggs, Senior Vice President of Worldwide Sales for Blue Coat Systems.
“ServiceSource provides valuable business process expertise that allows us to capture a greater
percentage of our maintenance contract opportunities.”
“Blue Coat is a great example of a company that understands what it takes to be successful in delivering
a global solution to its customers,” said Jeff Bizzack, President of ServiceSource. “And, ServiceSource is
uniquely positioned to help our clients maximize these opportunities with our broad native language
coverage, sales expertise, and channel solutions. We’re proud to partner with them in this effort.”
ServiceSource now has Service Centers in San Francisco, Denver, Nashville, Dublin, Ireland, and
Singapore. To find out more about the company, please visit www.servicesource.com.
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.
For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.