News and Events
ServiceSource Announces Partnership with Cardiac Science to Enhance Service Revenue and Customer Loyalty for AED Products
18 March 2010 (SAN FRANCISCO) - ServiceSourceŽ, the global leader in technology-based service revenue solutions for the high-tech, healthcare and life sciences industries, today announced a service renewals partnership with Cardiac Science Corporation (Nasdaq: CSCX), a global leader in automated external defibrillator (AED) and diagnostic cardiac monitoring devices that connect to electronic medical record (EMR) and hospital information systems. Cardiac Science chose ServiceSource because of its purpose-built technology platform, on-demand applications, and service sales experts.
"ServiceSource will reach our customers to communicate the benefits of the Cardiac Science AED program management solution, including AED training, record keeping, and a licensed physician to oversee their programs," said Tony Titus, Cardiac Science vice president of marketing, customer care and service. "Their focused technology solution and services expertise will help us bring the best service offering to our customers and support closer relationships."
Chairman and CEO of ServiceSource Mike Smerklo said, "Having a defibrillator on hand can mean the difference between life and death in a cardiac arrest emergency. We are proud to partner with Cardiac Science to promote the value of its AED program management services to improve public health and strengthen customer loyalty to grow the Cardiac Science AED business."
The partnership with Cardiac Science, as well as the recently announced partnership with GE Healthcare's Life Sciences division, demonstrate ServiceSource's leadership position in working with blue chip healthcare and life sciences technology customers to increase service revenue as well as strengthen customer relationships and loyalty. The company's purpose-built technology infrastructure and suite of on-demand applications, deep understanding of key industry trends and buying behaviors, and proven success in significantly improving service revenue renewal rates provide its global clients a strategic advantage in the market place.
About ServiceSource
ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10–25 percentage points — and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry's most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success–driven, shared–risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management.
For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.
About Cardiac Science
Cardiac Science develops, manufactures, and markets a family of advanced diagnostic and therapeutic cardiology devices and systems, including automated external defibrillators (AED), electrocardiograph devices (ECG/EKG), cardiac stress test treadmills and systems, Holter monitoring systems, hospital defibrillators, cardiac rehabilitation telemetry systems, vital signs monitors, and cardiology data management systems (informatics) that connect with hospital information (HIS), electronic medical record (EMR), and other information systems. The company sells a variety of related products and consumables and provides a portfolio of training, maintenance, and support services. Cardiac Science, the successor to the cardiac businesses that established the trusted Burdick(R), HeartCentrix(R), Powerheart(R), and Quinton(R) brands, is headquartered in Bothell, Washington. With customers in more than 100 countries worldwide, the company has operations in North America, Europe, and Asia.
For information, call 425.402.2000 or visit http://www.cardiacscience.com.
Media Contact for ServiceSource:
Sabrina Cook
Horn Group for ServiceSource
415-905-4013
sabrina.cook@horngroup.com