Effective Date: April 17, 2009
This Website and Client Services Personal Information Privacy Policy
("Privacy Policy") covers personal information collected by
ServiceSource through clients and client systems as well as through the
operation of websites by ServiceSource International, LLC and its
subsidiaries ("ServiceSource"), including ServiceSource.com. It
describes how ServiceSource collects, uses, and discloses personal
information.
About ServiceSource
ServiceSource provides our customers with services and tools that help
them grow service revenue. These services and tools are not a part of
our corporate website. ServiceSource serves as a data processor for the
clients who use these applications and services. More specifically,
ServiceSource does not own the information that is submitted to us
through our services and tools. The information that is submitted
through our client services relationships will be held subject to the
requirements specified by our clients.
This Privacy Policy does not reflect the privacy practices of
ServiceSource's customers and ServiceSource is not responsible for its
customers' privacy policies or practices. ServiceSource does not review,
comment upon, or monitor its customers' privacy policies or their
compliance with their respective privacy policies, nor does
ServiceSource review its customer's instructions to determine whether
they are in compliance or conflict with the terms of a customer's
published privacy policy. Accordingly, we operate as a data processor
for our customers. ServiceSource's customers act as data controllers.
ServiceSource maintains only that personal information which its
customers have asked it to process.
Safe Harbor Certification and Processing of EU Data
Safe Harbor Adherence. ServiceSource complies with the U.S.-EU and
U.S.-Swiss Safe Harbor Frameworks and adheres to the Safe Harbor privacy
principles relating to data protection. Information on both Safe
Harbors may be found at http://www.export.gov/safeharbor/.
This Privacy Policy does not apply to the practices of companies for
which ServiceSource does not manage business, or of persons that
ServiceSource does not employ or manage, including any third-party
content contributors bound by contract.
Collection and Use of Personal Information Through ServiceSource Client Services and Website
The following information discloses how information is submitted via our
applications and services and how we handle the information for our
clients who are the owners of this data.
You can visit the websites of ServiceSource without revealing any
personal information. However, in some instances, ServiceSource may
require certain personal information in order to provide services to its
customers. Where required, this information may include business
contact information and/or end user company contact information for end
users of our customers' products and services. ServiceSource will use
this information as directed by its customers.
Collection and Use of Non-Personal Information
ServiceSource may automatically receive and record certain non-personal
information from its customers. ServiceSource may use this information
to contact client end-users to promote service contracts on its
customers' behalf.
Information Sharing and Disclosure
ServiceSource may disclose personal information to its agents and
partners who assist the Company in providing services to customers. We
will share personal information for these purposes only with third
parties whose privacy policies are consistent with ours or who agree to
abide by our policies with respect to personal information.
ServiceSource may otherwise disclose personal information when:
• we have express consent to share the information for a specified purpose;
• required in response to subpoenas, court orders, or such other legal process;
• we need to protect the personal safety of the users of our systems or defend the rights or property of ServiceSource.
Consent
By accessing the services of ServiceSource and voluntarily providing us
with the requested personal information, including through this website,
users consent to the collection and use of the information in
accordance with this Privacy Policy including transfers from the
European Economic Area (EEA) to the United States. Individuals who do
not consent to the collection, use, or disclosure of their personal
information as outlined in this policy should not provide any personal
information to ServiceSource. If a user has provided personal
information to ServiceSource or its clients, and no longer consents to
its use or disclosure as outlined herein, please notify ServiceSource at
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Notice/Use of Personal Information
Because of the nature of its services, ServiceSource operates as a data
processor for its customers. ServiceSource's customers act as data
controllers. Individual users involved in service-share activities may
interact directly with ServiceSource's customers rather than with
ServiceSource. ServiceSource maintains only that personal information
its customers have asked ServiceSource to process. It is the
ServiceSource customer's responsibility to ensure that the data the
customer collects can be legally collected in the country of origin. The
ServiceSource customer is responsible for giving its employees and
customers the appropriate level of notification that personal
information is being collected and maintained.
Onward Transfer
We are a global corporation with operations in several countries. We
have developed global data practices designed to assure personal
information is appropriately protected. While our primary data centers
are in the United States, we may transfer personal information to
ServiceSource offices outside of the United States. In addition, we may
employ other companies and individuals to perform functions on our
behalf. If we disclose personal information to a third party or to
ServiceSource employees outside of the United States, we will ensure
that such party has agreed to abide by the Safe Harbor principles or is
subject to the Data Directive, or can otherwise assure adequate
protection of such personal information.
Data Integrity
ServiceSource will use personal information only in ways compatible with
the purpose for which it was collected or authorized by our customers,
or as requested in connection with website user requests.
Information Retention
ServiceSource's collection, use, and disclosure of information is
generally governed by service agreements with our business customers.
Information relied upon to provide these services to our business
customers is only retained for as long as we have a valid business
purpose and in accordance with applicable law.
Access/Correction
In most cases, when ServiceSource obtains personal information, it does
so on behalf of another company (as an agent or data processor). To
request access to, correction, amendment, or deletion of this personal
information, a customer or end user should contact the company to which
the data was provided.
Oversight/Enforcement
ServiceSource has a Privacy Officer who is responsible for
ServiceSource's compliance with and enforcement of this Policy.
ServiceSource's Privacy Officer is available to any of its employees,
customers, vendors, business partners, or others who may have questions
concerning this Privacy Policy or data security practices.
ServiceSource's Privacy Officer may be contacted by email at
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.
With regard to personal information, ServiceSource has agreed to
cooperate with EU Data Protection Authorities. Any questions, comments,
or complaints about the data practices of a customer for which
ServiceSource processes data should be addressed to that customer
(including, without limitation, compliance with data privacy principles
of notice, choice, onward transfer, access, security, data integrity, or
enforcement), although ServiceSource will make reasonable efforts to
comply or assist with such requests.
Security
No data transmissions over the Internet can be guaranteed to be 100%
secure. Consequently, we cannot ensure or warrant the security of any
information you transmit to us and you do so at your own risk. Once we
receive your transmission, we make reasonable efforts to ensure security
on our systems. Please note this is not a guarantee that such
information may not be accessed, disclosed, altered, or destroyed by
breach of such firewalls and secure server software.
ServiceSource has adopted appropriate physical, electronic, and
managerial procedures to safeguard and secure the personal information
we process. ServiceSource strives to protect the privacy of the personal
information it processes, and to avoid inadvertent disclosure.
If ServiceSource learns of a security system's breach, ServiceSource
maintains an incident response policy that requires notifications
consistent with applicable law.
By using this website or providing personal information to us, you agree
that we can communicate with you electronically regarding security,
privacy, and administrative issues relating to your use of this website.
Changes and Updates
ServiceSource will maintain personal information in accordance with this
Privacy Policy. If ServiceSource decides to change this Policy,
ServiceSource will post the changes on this page so our customers and/or
their employees, applicants, and users are aware of what types of
personal information ServiceSource processes, how ServiceSource uses it,
and under what circumstances, if any, ServiceSource discloses it. If at
any point ServiceSource decides to retain or use personal information
in a different manner, ServiceSource will notify its customers by way of
email or by posting a notice on ServiceSource's website for at least 30
days prior to the change in use. Customers, in turn, are responsible
for their users and providing them a choice as to whether or not
ServiceSource uses their personal information in this revised manner.
Contacting ServiceSource
If you have any questions, comments, or concerns about ServiceSource or
this Privacy Policy, please email us at
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Postal Mail Address:
634 2nd Street
San Francisco, CA 94107
We can be reached via e-mail at
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or you can reach us by telephone at (415) 901-6030
