Overview

We believe that ServiceSource's continued growth and success as a company can only come in the context of strong communities in which we operate and serve. This core belief inspires us to be leaders and supporters of the communities we operate in, employee health and well-being, and environmental stewardship.

Simply put, we are committed to "doing the right thing" for our customers, our employees, and our communities.

Corporate Citizenship

Employee Well Being

Environment

Corporate Citizenship

PowerSOURCE is ServiceSource's global employee volunteer initiative. The heart of the program is employee initiation and direction of community engagement and volunteering efforts. Multiple volunteering events are scheduled each quarter, and every associate receives two half-days a year to participate in these events.

The PowerSOURCE steering group selected The United Way as the national charity partner due to its effectiveness, coverage serving the communities we operate in, and providing employees with access to hundreds of local non-profits and a variety of volunteer opportunities.

ServiceSource has a long-standing relationship with the Greater Bay Area Make-a-Wish Foundation (based in San Francisco), which grants wishes to children with life-threatening medical conditions. Mike Smerklo, our Chairman and CEO, sits on the Board of Directors and hundreds of ServiceSource employees have supported wishes for local children.

Many ServiceSource employees work on direct selling teams dedicated to increasing service revenue performance for a specific customer brand. We are often proud supporters and contributors for employee and community programs initiated by our customers.

Employee Well Being and Talent Development

Strong health and well being for employees, and for their families, are vital for thriving communities and for performance in the workplace. We are committed to providing our employees with flexible, comprehensive benefits so they can take care of themselves and their families in an affordable way. We benchmark and position our benefits package so we remain competitive in the market. At the same time, we provide services and programs to support employees outside of work to enable a foundation for physical and mental health for them and their families.

ServiceSource takes a comprehensive approach to supporting employees, beginning in the recruiting process, continuing through on-boarding, training and development, and performance management. By rewarding exceptional performance we drive employee and customer success. We make ongoing investments in formal training programs and informal mentoring. And we proactively create career paths for associates to grow in their capabilities and responsibility within the company.

Our employees consistently tell us that the #1 reason they join and the #1 reason they stay at ServiceSource is the collection of opportunities for skill/career growth. We provide significant and globally consistent training to our employees from their first week of onboarding that continues through various sales, data and functional skills workshops and coaching.

Employees also receive a large amount of customer-specific training to layer in critical knowledge and skills on top of the foundational ServiceSource content. Employees have a clear line of sight on potential career paths where they can purposely work themselves into higher level specialist, supervisorial and management positions. This career path "line of sight," coupled with our performance management programs, allows us to focus on retaining our top performers at all levels of the company. We also provide ongoing development opportunities to our manager and leadership talent.

Environment

ServiceSource is focused on one thing: the renewal of maintenance, support and subscription contracts on behalf of our customers. This focus has a significant benefit to the environment: properly maintained and supported technology and technology-enabled solutions last longer, break down less frequently, and simply do what they are supposed to do, requiring less resources and environmental impact over the long term.

In-person interaction will always be a part of our business model. There are certain commitments that need to be made, insights that must be realized and captured, and profound collaboration that must take place through in-person meetings. However, many interactions can be effectively conducted virtually, by phone, online, and via videoconference. ServiceSource is committed to substituting virtual interactions for physical travel wherever possible to spare the environment from greenhouse gas emissions, pollution, and waste from travel.

To ensure that our employees have easy access to the tools they need for remote collaboration, we have invested in leading video conferencing and web conferencing technologies from Cisco Systems and Cisco WebEx for all of our major facilities. To role model the right behavior, every executive staff member has been equipped with portable videoconferencing tools used in every staff meeting.

When it comes to environmental impact, delivering applications to customers via a cloud computing model leaves a much lighter imprint than traditional IT hardware and software. As the market share leader in service revenue management, we can share computing resources across the largest number of customers in the category. We achieve the best economies of scale in the underlying resources, especially when it comes to carbon consumption.

The Cloud-based ServiceSource Service Revenue Performance Suite is optimized to run on the smallest data center footprint possible. Our solution is essentially a shared utility, giving it economies of scale to optimize computing resources across all our customers. Thanks to that, we save a lot of energy by using a smaller number of servers and squeezing everything we can out of them through optimized runtime processing, optimized storage, predictable load balancing, continual analysis and energy improvement, energy efficient servers, micro-energy management, optimized power consumption and standardized architecture.