Improve Service Revenues, Margins, and Customer Loyalty

Renewals revenue is increasingly important for distributors and value added resellers. These companies partner with ServiceSource to manage their customer contract renewals for their own branded services and/or their services under their vendors' brand, such as Cisco SMARTnet.

We partner with distributor and value added reseller customers to achieve business results that include:

• Increased revenue. With ServiceSource, channel partners have increased renewal rates, on average, by 15 percentage points, capturing service revenue that would otherwise be lost.
• Higher profit margins. Channel partners have increased profit margins by up to two percentage points by reducing the discounts offered to customers. And by increasing on-time renewal rates, partners also earn vendor rebates and improved partner status, further improving margins.
• Improved visibility into performance. Channel partners gain real-time insight into service revenue performance. Customer leveraging our Service Revenue Intelligence Platform can view their sales pipeline, renewal rates, and customer data, at any point in time. Channel partners use this information to proactively manage their business to meet vendors' performance targets, see detailed reports on why customers did not renew a service contract, and gain insight into areas where the partner could focus more effort.
• Optimized customer loyalty. Channel partners increase customer touch points and retention by assigning our expertly-trained service sales representatives to reach portions of their customer base that their own sales teams cannot cover. Channel partners also leverage ServiceSource's expertise in a high-touch sales model to cross-sell and up-sell other services that deepen customer loyalty.