12 Essential KPIs for measuring service renewal performance and driving future results.
The real yardstick of services performance lies in a comprehensive set of key performance indicators that can tell you a much broader story.
How strong is your support renewal program? Many service executives think they know the answer based on a few statistics and some anecdotes from their sales team. However, these measures are often inconsistent and rarely instructive on how to improve the business. ServiceSource believes that the real yardstick on renewals performance lies in a comprehensive set of key performance indicators (KPIs) that can tell you a much broader story, including:
- Performance over time and across teams, product lines and geographies
- Trends and information about the customers’ buying habits
- Key levers for driving future performance
This white paper provides a clear view of how to assess your service renewal programs and insight into how you can drive improvements—and future revenue. To request the full whitepaper, please complete our resource request form.