We identify where you can grow maintenance, support and subscription renewals.
There are two keys:
- Increase the number of customers who buy your service, support, and training.
- Increase the amount your customers spend on your service, support, and training.
By evaluating where you stand on these key metrics, we can help you uncover your best service revenue growth strategies. You may have high service penetration with a large number of your customers buying your service, but low service revenue because your service portfolio does not include premium-priced service. You may have a broad service portfolio, but low customer penetration and revenues because the value of your service offerings is unclear to your customers.
We work with every prospect and client to determine the best approach to maximizing service revenue performance. We review data on renewals, service and support contracts, training credits and other entitlements, and then analyze potential sources of lost revenue. We conduct a complimentary assessment of all aspects of your service business and deliver a summary recommendation to you of overall revenue gap, a comparison of your performance versus industry benchmarks, and focus areas that can improve your financial results.
We investigate:
- Your maintenance, support and subscription contract renewals history
- Your segmentation model and your service portfolio
- Your channel partner performance
- Your on-time maintenance contract renewals
- Your approach to discounting
- Your expiring service contracts
Our dedicated business analysts will help you define the right data set and deliver an assessment that yields actionable results. To receive a sample of our service performance analysis report or to engage ServiceSource for a complimentary analysis tailored to your business, please submit your request or contact us at 866-767-1594.