We are dedicated to your services business.

Our company is 100% dedicated to increasing your service share. We have a singular focus on operating the most efficient service sales infrastructure and processes and maintaining world-class reporting, forecasting, and benchmarking capabilities. It’s all we do, and all we invest in.

We have international service centers and local market expertise to cover global markets. We’ve also developed proprietary service sales management and reporting tools that give you real-time insight into your service business performance. And we continually optimize and improve our performance so we continuously grow your service share.

Global Capabilities We have service centers staffed with native speakers who support over 26 languages and understand business practices in local markets. Our teams are trained in service sales and dedicated to maximizing revenue delivery. We promise you the international expertise and capability to grow your service revenue globally – and you won’t have to invest in expensive international sales staffing and infrastructure.
Infrastructure Investments In addition to our investment in global service sales centers, our purpose-built applications and tools provide world-class service performance management capabilities:

Radar: High Performance Service Sales Tracking & Analysis – ServiceSource Radar is a proprietary integrated, service-specific CRM and analytics application that combines sales management, order processing, and analytics. Our client sales teams use Radar to provide clients with a high level of precision in measuring, forecasting, and managing service sales. We maintain each client’s data separately, so you never have to worry about the security and privacy of your customer information. We can also connect our Radar systems with your own tools to ensure a shared view of your customer data.
Insight: Business Analytics and Benchmarking – From initial opportunity assessment to detailed quarterly reporting and analysis, we apply a data-driven approach to improving your services business. Insight is our client-facing web-based portal for sharing reports, forecasts, dashboards, and best practices. We work with you to set, measure, analyze, and meet business goals. Our data collection process enables us to measure, profile, benchmark, and analyze a rich repository of service and maintenance data and deliver best practices and recommendations to our clients directly through their Insight portal, while maintaining all client data separately and securely.

Disciplined Performance Improvement: We continually optimize client results by evaluating key performance indicators and managing the levers that drive increased results. Client Care teams conduct daily reviews of client performance and host formal quarterly business reviews to analyze post-quarter results, discuss key insights, and make recommendations to improve the overall business.
Best Practices Our experience gives us a unique vantage point on what works in service performance management. We share best practices with our clients to help them stay ahead of the curve and develop the right strategies to grow their service share.

Learn more about how we can help you grow your service share.