We sell the value of your service offerings.
We use a closed-loop sales delivery approach to deliver tailored solutions and benefits to each of our clients. We’ve gotten our sales teams trained and on the phones with customers in as few as 30 days. The key components of our approach include:
- Extract & Prepare Data: We extract data representing relevant opportunities from client sources. We consolidate, de-dupe, and cleanse this data set before loading it into a discrete, secure database that only the dedicated client team at ServiceSource can access.
- Analyze & Segment Opportunity: We analyze your available service opportunity, segment it, and assign each segment to appropriate team members to ensure maximum results.
- Deploy a Custom Solution: We design a solution that meets your unique business needs, while leveraging our deep expertise in service sales across many technology industry leaders. We then deploy an optimal multi-channel, multi-touch sales approach tailored to each segment of your business. This ensures complete coverage by region, reseller, transaction size/type, and service offering.
- Engage & Drive Results: We dedicate a team to each client to engage customers and channel partners to contact, quote, up-sell, cross-sell, and close each transaction. We track all customer touchpoints via our proprietary service sales application.
- Deliver Real-Time Performance Dashboard: We provide real-time analytics and benchmarking. Through the Analytics Cloud, a web-based performance dashboard, clients view the latest results against forecast, historical trending, and benchmarks, as well as performance by geography, reseller, distributor, and product line.
Find out how we deliver customer relationship excellence.