We deliver sales excellence.

For more than eight years, we’ve had a singular focus on increasing service, support, and training sales for our clients. That’s a key reason we can promise to deliver increased service share to our clients, and it’s why we lead the market in Service Performance Management, working with industry leaders like Adobe, Alcatel, AT&T, Borland, Cisco, GE Healthcare, Microsoft, and Sun Microsystems.

Our laser focus on service share growth means we can develop, expand, and optimize our knowledge base, best practices, technology applications, and sales processes at an unparalleled rate compared to what any individual high-tech company can develop internally. So you quickly realize benefits from our expertise: we can deliver improved performance, insights, and results in as few as 30 days. We do this through a proven four-pronged approach:

1. Understanding your service performance: We perform a complete Service Performance Analysis to review key metrics and data, evaluate your current service performance, and jointly develop a plan to increase service revenue and opportunities.
2. Hiring world-class service sales professionals: We recruit the best candidates for service sales globally, and staff each of our service centers with the best sales executives in the world, too. We know what to look for in hiring service sales people, and we provide training and career development to ensure we can motivate and retain the best people in the business for our clients.
3. Getting on the phones—fast! Every rep we hire goes through specialized training on service sales. In addition, we have created specialized training programs to provide custom training for our service sales reps who work as an extension of your own teams.
4. Applying our proven value selling methodology: We drive revenue and bookings through a proven sales methodology that ensures optimal coverage and reach while selling the value of services like support and training to your customers.

Learn more about how we deliver customer relationship excellence.