We have a unique vantage point on services.
Services and support have evolved from tactical necessities to strategic imperatives for high-tech, healthcare and life sciences companies. Revenue from service and maintenance sales contributes over 40% of total revenue for the technology sector. An effective service revenue performance strategy provides valuable insight from your installed base so you can make better business decisions about current and future investments in products and services.
ServiceSource has created the richest repository of services data in the industry. By engaging with more than 450,000 service buyers annually, we have developed an unrivalled ability to identify, articulate and execute on industry-wide best practices for maximizing service revenue.
The Service Revenue Performance Index (SRPI) is our research-based service designed exclusively for clients to report on trends, best practices, and benchmarks derived from our rich portfolio of maintenance, support, and training services data. The SRPI allows you to leverage our deep analysis and expertise to enhance your knowledge of your own services business while improving the overall financial performance of your services portfolio.
The Service Revenue Performance Index offers:
- High quality, thought leadership research published exclusively for clients.
- Service trends based on industry, geography, and customer segments.
- Best practices and benchmark data gathered from our experience and clients.
- Client-specific analysis and recommendations.
The ServiceSource SRPI, accessed via the Analytics Cloud, is a key differentiator that allows us to capture every possible service dollar for you, and ensure you’re ahead of the game in developing the right service revenue performance strategy.
We offer insights gleaned from our research to prospective clients too, through our ServiceSource Whitepapers.