The most reputable investors only back market leaders. Our board recognizes and supports ServiceSource’s winning combination of technology knowledge and expertise in founding and leading the Service Performance Management industry.

In addition to Mike Smerklo, Chairman of the Board and CEO of ServiceSource, the following investors sit on the company’s board of directors:

Steven Cakebread, Member of the Board
Steven Cakebread joined the ServiceSource Board of Directors in February 2010. A highly regarded leader of the Software as a Service (SaaS) market, Cakebread's expertise will be invaluable to ServiceSource as the Company introduces new technology-based solutions to accelerate market share and revenue growth. Cakebread served as Salesforce.com's Chief Financial Officer for six years and led the Company through its initial public offering. Prior to Salesforce.com, Cakebread served as Senior Vice President and Chief Financial Officer for Autodesk, where he was responsible for all of the Company's accounting and corporate finance functions. Before Autodesk, Cakebread was Vice President of Finance for Silicon Graphics, where he managed accounting and finance, information systems, and global sales and service administration. He began his career in global high technology operations with Hewlett Packard, where he held several key management positions. Cakebread serves on the Solarwinds and eHealth boards of directors. Cakebread holds a Bachelor of Science degree from the University of California at Berkeley and an MBA from Indiana University.

Tom Mendoza, Member of the Board
Tom Mendoza currently serves as vice chairman of NetApp, helping customers, partners, and sales teams realize maximum value. Mendoza joined NetApp in 1994 as the head of North American Sales and later served as the company's president from 2000 until 2008. He joined the ServiceSource board of directors in February 2011.

Mendoza has been the keynote speaker for such diverse organizations as Symantec, CIO forums in multiple cities, the U.S. Marine Corps, and West Point. Mendoza was co-recipient of the 2009 Morgan Stanley Leadership Award for Global Commerce. This award is part of the Computerworld Honors Leadership Awards that are presented annually to individuals who have been instrumental in revolutionizing the use of information technology.

Mendoza holds a Bachelor of Arts degree in economics from the University of Notre Dame, is an alumnus of Stanford University's Executive Business Program, and is a guest lecturer at both institutions. In September 2000, the University of Notre Dame renamed its business school the Mendoza College of Business upon an endowment from Tom and his wife, Kathy.

Tony Zingale, Member of the Board

Tony Zingale currently serves as chief executive officer and director of Jive Software, Inc., a provider of enterprise social networking software. Tony Zingale has close to thirty years of experience building profitable, high growth information technology companies. He currently sits on the Boards of McAfee Software, Coverity, and Jive Software. Most recently, he served as President and CEO of Mercury Interactive, where he successfully grew annual sales to over $1B and then engineered the $5B merger with Hewlett Packard. Prior to Mercury, Zingale was President and CEO of Clarify. During his tenure, he grew Clarify's revenue more than three hundred percent to more than $300 million and upon its acquisition by Nortel, served as president of the Nortel's eBusiness Solutions Group until 2001. Previously, Zingale spent more than 10 years at Cadence Design Systems, serving on the executive team that grew Cadence from approximately $40 million in revenue to more than $1.2 billion while also completing more that 15 mergers and acquisitions. Zingale holds a BS in Electrical and Computer Engineering and a BA in Business Administration from the University of Cincinnati. He is a member of the University of Cincinnati Foundation's Board of Trustees.

Jim Madden, Member of the Board
Jim Madden is the Founder and Managing Partner of Madden Capital Partners, LLC. Previously, Jim was the Founder, Chairman and CEO of Exult, Inc., the innovator and market leader in human resources business process outsourcing for Global 500 corporations. In five years, Exult became the most widely recognized HR processing company in the world, growing from a start-up to over $500 million in revenue with over 2,000 employees. Exult operated centers around the globe and provided payroll and HR services to more than 750,000 client employees with $20 billion in annual employee payments. Major clients included BP, Bank of America, International Paper and Prudential Financial.

After merging Exult into Hewitt in late 2004, Jim became a Special Advisor with General Atlantic, a leading private equity firm. In 2007, Jim became a Partner at Accretive Technology Partners, a private equity firm differentiated by its unique approach to building companies that provide sustainable value to clients. Jim remains a Special Advisor to Accretive.

Prior to Exult, Jim served in a variety of technology services leadership positions including President of the US and International unit of MCI Systemhouse and as a Principal at the management consulting firm Booz-Allen & Hamilton. He began his career with Andersen Consulting (now Accenture).

Jim serves on the Board of Directors of Accolade, a unique health care services firm; AlphaStaff, a leading HR services firm; Genpact, a global business services firm; and ServiceSource, the innovator and leader in technology maintenance sales. Jim is the past Chairman of the Board of Directors of the Hoag Hospital Foundation. He is also a member of the Young Presidents Organization (YPO). Jim has a BBA in Finance and a BA in Geology, summa cum laude from Southern Methodist University. Jim also attended the Webb Institute of Naval Architecture.

Marc F. McMorris, Member of the Board
Marc F. McMorris is a managing director at General Atlantic LLC, a leading global private equity firm providing capital for growth companies driven by information technology or intellectual property. Based in Greenwich, CT, McMorris has worked for the firm since 1999 and currently leads General Atlantic's Enterprise Solutions sector. Prior to joining General Atlantic, McMorris served as a Vice President in the High Technology group with Goldman Sachs. Prior to his affiliation with Goldman Sachs, McMorris served as an associate in mergers and acquisitions within the Telecommunications and Media Group of Morgan Stanley Dean Witter. McMorris received a BA from University of Pennsylvania Education and an MBA from The Wharton School.

Bruce Dunlevie, Member of the Board
Bruce Dunlevie, a general partner of Benchmark Capital, is a seasoned veteran of venture capital, with more than 15 years experience in high-tech investing. Benchmark Capital was founded in 1995 to help talented entrepreneurs build great technology companies. Managing more than $3 billion in committed venture capital, Benchmark focuses on investing in entrepreneurs with original ideas. Dunlevie’s past investments include Catapulse (acquired by Rational Software), Good Technology, Genesys Labs (acquired by Alcatel), Handspring (acquired by palmOne), Kalpana (acquired by Cisco Systems), Palm Computing (acquired by 3Com) and SnapTrack (acquired by Qualcomm). Dunlevie received a BA from Rice University and MBA from Stanford Graduate School of Business, where he was an Arjay Miller Scholar. He is a former director of the Western Association of Venture Capitalists.

Barry Reynolds, Member of the Board
Barry Reynolds is a managing general partner of Housatonic Partners, a private equity investment firm with over $275 million in capital under management. Housatonic Partners invests in profitable companies in the business services, media and communications industries. Prior experience includes private equity group Trident Capital, where Reynolds was a principal and Bain & Company, where he was a manager who co-founded the Principal Investor Services practice. In addition to serving on the ServiceSource board of directors, Reynolds is a director of CaseCentral, Gold Standard Multimedia, Signature Wine Cellars, Tambourine, and WetFeet, Inc. Reynolds is a graduate of the University of California, Berkeley and the Stanford Graduate School of Business, where he was a Ford Scholar.