How We Work to Improve Service Revenue Performance

Getting Started

We begin by identifying areas of your service business that are not optimized and where we can capture incremental revenue by increasing renewal rates from global maintenance, support, and subscription contracts. We do this through a four- to six-week collaborative project called the Service Performance Analysis that was designed by former McKinsey consultants.

We then design, tailor and deploy our solution through an integrated suite of cloud applications and managed services that are purpose-built from the ground up. We fine-tune them to provide your service sales team, partners, and management team with unparalleled control and visibility over your company's service business.

Success depends on a single version of the truth when it comes to your services-related data. To address this challenge, we apply our service revenue intelligence platform to consolidate, cleanse, and manage your data from disparate systems. The result is a single source of trusted data on your entire service revenue opportunity.

Technology is Only Half the Equation

Our expert sales, operations, and channel management teams use this information to sell and renew your service offerings, acting as an extension of your brand to produce and increase service revenue.

These teams handle the selling process end-to-end, manage to forecasts, supply accurate quotes, and analyze performance. The ultimate result of their work is the delivery of incremental service revenue. On average the teams begin driving up contract renewal rates, revenue, and earnings in as little as 45 days.