Modern Listening

Listen to your customers across every moment

The journey for every customer is unique—from the actions they take to how they provide feedback. Understanding their perceptions at each point in the journey is a challenge most companies face. From surveys to social media and beyond, ConcentrixCX captures and unifies customer signals from any touchpoint along any journey.

Services & Solutions

Outbound Surveys

Connect with your customers on their terms. Ask for feedback through any channel: email, SMS, connected IoT devices, IVR, phone—you name it. Branded, interactive surveys will boost response rates to deliver a memorable feedback experience.

Digital Feedback

Capture signals across websites and mobile apps. Meet the next generation of web intercepts and feedback tabs, fueling digital transformation faster than any other solution in the market.

Customer Interactions

Tap into rich insights from your contact centers. Integrate data sources such as calls, emails, and employee notes to uncover new ways to improve. Use AI to find problem areas in your support channels.

Social

Manage your online reputation. Easily capture chatter from key social media platforms and leverage AI to isolate pain points, identify at-risk customers, and respond instantly.

Complaints

Learn from poor customer experiences. Pull in data from your complaints systems and use AI to quickly categorize your biggest issues. Great for financial services companies looking to extract more value from customer complaints.

Media Center

Humanize feedback. Build empathy and stronger connections between your customers and employees by humanizing feedback. Capture video and audio feedback from customers—enhancing your organization’s ability to understand how people experience your brand, products, and services.

Integration Layer

Easily hook into established systems. With hundreds of out-of-the-box integrations and an ever-growing list of API connectors, ConcentrixCX delivers seamless connectivity with common applications, including marketing automation, content management, journey analytics, and more.