ServiceSource Privacy Policy

Your privacy is important to us. This privacy policy describes what personal information we collect from you and how we use it. This privacy policy applies to ServiceSource International, Inc. and all of its worldwide subsidiaries. Any changes that we make to this policy will be posted on this page.

How we Collect Information

We collect information through our website. We also collect information on behalf of our clients, and process personal information given to us by our clients, in each case so that we can provide services to them.

We may gather information about you through our website in three ways. First, we may collect and store some personally identifiable information (such as your name, telephone number, and e-mail address) that you provide to us through surveys, job applications, or inquiries on this site. Second, we may collect and store information about your visit to this site in collective or aggregated data that does not identify you specifically. Third, we may collect and store information through the use of cookies. Cookies are lines of text that are transmitted to your web browser when you click on a site, providing a way for a server to recall a previous request or previous registration, or keep track of a transaction as it progresses, so that information does not have to be repeatedly entered by you. You can disable the use of cookies by adjusting your web browser settings.

Our Scout® product used by our clients may collect information using cookies and web beacons (also known as clear GIFs) or other website technology. Web beacons are used in combination with cookies to gather information about how website visitors are using our clients’ products.

How We Use the Information We Collect

We use the information we collect through our website to help maintain accurate accounts, to answer your inquiries, to market our services and products, and to help make our website more useful to you.   As a general rule, unless we have your consent, we will not sell, trade, or disclose to third parties personal information gathered online about you.  The only exceptions to this rule are: (1) when we work with affiliated businesses, partners, or agents to develop a relationship with you or to perform services for you on our behalf; or (2) as may be required by lawful requests by public authorities such as through a subpoena, search warrant, or other legal process, including to meet national security or law enforcement requirements, or in the case of imminent physical harm to you or others.  In the case of (1) above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of your personal information.

When we are given personal information by our clients, that information is the confidential information of our clients and we do not disclose it to third parties unless specifically instructed to do so by our client or as may be required by law.

Choice

You may choose to “opt out” of (a) any sharing of personal information by us (except for when required by legal process, as described in section (2) of “How We Use the Information We Collect,” above); or (b) our use of personal information you feel is incompatible with the purposes for which it was originally collected or authorized by you, by contacting us by email or by regular mail at the addresses shown in “Contact Us” below. 

If you would like to obtain a copy of the personal information collected by us or to correct, amend, or delete personal information collected by us, please contact us with your request by email or by regular mail at the addresses shown in “Contact Us” below.  

U.S.-EU Privacy Shield Framework

ServiceSource and its U.S. subsidiaries participate in the U.S.-EU Privacy Shield framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. ServiceSource has certified to the Department of Commerce that it adheres to the Privacy Shield Principles, and accordingly is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. ServiceSource commits to cooperate with EU data protection authorities (DPAs) with regard to human resources data transferred from the EU in the context of the employment relationship. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

Our accountability for personal data that we receive under the Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. If we contract with third parties to process personal data on our behalf and those third parties violate the Principles, we will remain responsible and liable under the Privacy Shield Principles unless we are not responsible for the event giving rise to the violation.

We will work with you to resolve any complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Private Shield compliance—or any privacy matters—should first contact ServiceSource via email at privacy@servicesource.com or via mail at 717 17th Street, 5th Floor, Denver, CO 80202 Attn: Chief Privacy Officer. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit JAMS at https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. As described in the Privacy Shield Principles, a binding arbitration option will be made available to you free of charge if your complaints are not addressed by other means.

How to Contact Us

Please contact us with any questions, comments, or concerns about this Privacy Policy or how we use your personal information at privacy@servicesource.com or at 717 17th Street, 5th Floor, Denver, CO 80202, Attn: Chief Privacy Officer.

Effective Date: September 29, 2016