Channel Enablement

Your Service Revenue Management Solution: Channel Enablement

Common Service Revenue Challenges

Companies that sell service renewals through the channel, whether one-tier or two-tier, often have lower service renewal revenue performance  than companies with a direct renewal sales model. This is due to several common challenges:
  • Lack of partner focus on services. Most channel partners are engaged and trained to sell new products and solutions; revenue from service renewals is often a lower priority.
  • No dedicated team to enable partners. Without a team helping channel partners manage service renewals, partners are on their own – resulting in inconsistent performance and an inability to share best practices.
  • Poor data quality. Data related to your renewals opportunity is spread across multiple systems within your company and at multiple resellers and/or distributors.
  • Limited visibility. Challenges with data can make it impossible to have an accurate view of your partners' service renewal opportunity and performance.

Our Service Revenue Channel Enablement Solution

With our Channel Enablement solution, you can benefit from improvements in service renewal revenues, partner satisfaction, and visibility into channel performance in as little as 60 days. Our solution includes:
  • Service Channel Sales & Management. We establish a dedicated service renewal sales team that drives the renewal process with your channel partners to immediately improve and close service renewal sales.
  • Performance Management. We deploy the ServiceSource Channel Sales Cloud App, our web-based, partner-facing portal for distributors and resellers. It enables your partners to access their renewal opportunities, customer information, quotes, and performance dashboards.
  • Channel Benchmarking. Our performance analysis identifies trends and metrics by partner and gives you insight into how each partner stacks up.
  • Partner Differentiation. We help you segment your partners based on performance. This enables you to develop incentive strategies that reward top performers and to decrease your investment in low performers.


 At ServiceSource, our channel enablement solution provides your organization with the tools, software, analysis, and management needed to maximize renewal revenue. Contact us today to learn more.