Direct Sales

Your Service Revenue Management Solution: Direct Sales

Common Service Revenue Challenges

When your company sells through a direct sales force, your service revenue may face the following challenges:

  • Limited sales coverage. Dedicating sufficient resources to renewals across your entire customer base can be difficult, particularly for smaller customers or international markets.
  • Limited end customer interaction. Your limited service renewal resources may require you to narrow your focus to top strategic customers, excluding customers in other segments.
  • Lack of focus and expertise. Your service sales may be managed by field or product sales people who are not well-trained or compensated to sell services. Or your renewals may be handled as a back-office or administrative function.
  • Poor visibility into services sales pipeline. Because information about service revenue is often spread across many systems, you may have limited visibility into your pipeline and performance to drive accurate forecasting.

Our Service Revenue Management Direct Sales solution

Our Direct Sales service revenue solution is tailored to fit your specific needs, and includes:

  • A direct sales team. ServiceSource builds dedicated, highly trained service sales teams that operate on your behalf, under your brand. Our sales professionals work proactively to contact, quote, and pursue business well in advance of contract expiration and to sell the value of your service offerings.
  • Our Service Revenue Intelligence Platform and Cloud Apps are designed from the ground up to automate and optimize the renewals process. They provide your business and service sales teams with a trusted, single source of service revenue data and opportunities.
  • Quoting made accurate and easy. Our quoting solution includes the creation and delivery of service renewal quotes to your end customers – removing this burden from your own sales force, and improving data accuracy in the sales cycle.
  • Real-time reporting on performance. ServiceSource provides real-time information that enables you to track progress against your service revenue performance objectives, to manage forecasts, and to gain valuable customer insight, on-demand.


Overcome the challenges facing your direct sales force and let ServiceSource offer you service revenue solutions that increase customer satisfaction while decreasing inefficiencies and costs. Contact us to get started.