Enterprise

Your Service Revenue Solutions: Enterprises

Common Service Revenue Management Challenges

Software, hardware, and tech-based healthcare and life sciences companies that operate across geographies and business lines often face poor renewals performance on maintenance, support and subscription contracts due to:

  • Core data quality issues. Information about your installed base may be maintained in multiple systems – resulting in fundamental data quality issues that hamper your ability to optimize service revenue.
  • Mismatched systems. Compounding your data problems, the systems that run your business are most likely product-focused and not built to manage and optimize service revenue, which is a very different business process. We find that most of our customers are trying to manage renewals with spreadsheets. That’s right. They were managing 20% or more of their total revenue from spreadsheets.
  • Limited visibility. As a result, it will be difficult to obtain an accurate and real-time view of your global renewals performance. At best, you may be able to see information related to one specific geography or business unit.
  • Limited infrastructure and coverage. Operating your recurring service revenue business on an enterprise scale also requires significant infrastructure investments, such as extended language coverage, which you may be unable to make.

Our service revenue Enterprise solution offers global visibility and control

With the Enterprise solution, ServiceSource manages service revenue across your entire business. This service revenue management solution includes:

  • Accountability and control. Our team of experts is led by a seasoned ServiceSource General Manager dedicated to growing your service business. This executive is motivated and compensated solely by driving your service revenue performance.
  • A global, dedicated service sales team. We deploy a highly trained sales team that operates on your behalf, under your brand wherever you operate around the world. That’s right. Within 45 days after partnering with ServiceSource you can have the “A” team driving up your renewal rates while building stronger customer relationships and managing your customer life cycle on a daily basis.
  • A suite of cloud applications designed specifically for service revenue management. Whether you sell direct or through the channel, ServiceSource cloud applications help you grow your service revenue stream. These applications are powered by our Service Revenue Intelligence Platform, which provides a single source of the truth for service revenue data.
  • An executive global dashboard. We provide real-time information across your entire service business that allows you to track progress against objectives, manage forecasts, and gain valuable customer insight.
  • Improved insight through data analysis and benchmarking. With our ten year history as the pioneering leader in service revenue management, ServiceSource can benchmark your performance against others in your industry – providing unparalleled insight into your performance.


Watch our demo or contact us today to learn how ServiceSource service revenue solutions will dramatically increase your maintenance, support and subscription performance.