Revenue Lifecycle – Solved.
There is no denying that the digital age has forced companies to pay closer attention to customer value and engage them throughout the entire customer lifecycle. To thrive in this age of empowerment, you must take a holistic approach to customer engagement and define strategies to drive growth and customer retention.
ServiceSource’s solutions drive revenue growth, increase customer success and decrease churn from existing customers throughout the entire revenue lifecycle. Our solutions are enabled by a best-in-class recurring revenue technology platform and best-practice business processes.
Activities and business processes that occur within the first crucial days after acquisition and provide a structured, personalized path to operationalize your products and services.
Customer Success Management
Activities and business processes that drive value down to the end-user level to achieve expected business outcomes from your products and services.
Upsell + Cross-sell
Activities and business processes aimed at marketing and selling add-on products, services, features or capabilities
to existing customers.
Activities and business processes focused on converting customers from warranty to extended support and maintenance contracts prior to warranty expiration.
Activities and business processes aimed at extending the customer’s contract or subscription for your products and/or services.
Sales Enablement + Quoting
Activities and business processes that manage the administrative activities of recurring revenue management to allow your renewals, account management and sales reps to focus on revenue growth.