Service Revenue Performance Suite

Service Revenue Performance Suite Datasheet

Is your organization taking full advantage of its service renewal revenue opportunities? It is estimated that technology companies have under optimized their recurring service revenue businesses to the tune of $30 Billion annually. This revenue leakage is the result of several factors, including fragmented service renewal data, inefficient processes, and systems that are neither integrated nor designed for recurring revenue sales.

The Service Revenue Performance Suite is the only end-to-end suite of applications designed for service revenue management and delivered via the cloud. Because it’s cloud-based, the solution requires no hardware, software or support staff and provides rapid scalability and deployment with a low total cost of ownership (TCO). The Service Revenue Performance Suite is helping leading technology companies like yours transform their services business and optimize support, maintenance and subscription contract renewals.

Key Benefits

  • End-to-end suite of applications designed for service revenue management and delivered via the cloud
  • Optimizes revenue from support, maintenance and subscription contract renewals
  • Avoids significant customization and upgrade costs for legacy systems
  • Reduces cost of service delivery by improving and maintaining data accuracy
  • Improves customer and channel partner satisfaction

Service Revenue Performance Suite Components

Sold as part of an integrated solution of applications and managed services, the Service Revenue Performance Suite allows you to increase service revenue performance across your entire business. The solution includes a full suite of cloud applications and is powered by ServiceSource’s proprietary Service Revenue Intelligence Platform and Data Management Engine.

Analytics Cloud

Provides instant, secure access to business intelligence about your service business from any location

  • Greater visibility and control over your recurring service revenue
  • Actionable intelligence about how your service business is performing
  • Critical trend and performance data to inform decision making
  • Real-time insight into customer and partner behavior
 

Service Sales Cloud

Supports service sales teams by managing and tracking service opportunities

  • Designed specifically for recurring service and subscription sales with built-in best practices and sales methodology
  • Provides complete service sales opportunity information in a single, easy-to-use system
  • Built-in analytics provide actionable insight into individual and team performance KPI’s
  • Enables sales teams to effectively manage their pipeline and sales process
  • Streamlines information from end user and partner interactions to optimize performance
 

Channel Sales Cloud

Enables channel partners to maximize service revenues with increased visibility and collaboration tools

  • Allows partners to access information about renewals performance and opportunities
  • Streamlines service renewals process and enables collaboration to drive sales
  • Improves ease of doing business and partner satisfaction
  • Helps distributors and resellers manage renewals process, pipeline and performance
 

eCommerce Cloud

Empowers end users to renew service and subscription contracts at their convenience via self-service

  • Streamlines the renewal process for high-volume, low-dollar renewals through automation
  • Improves coverage across the renewals base while helping to drive optimized results
  • Allows customers to renew and pay the way they want
  • Complements a high-touch sales approach with direct follow-up
 

Dynamic Quoting Cloud

Reduces cycle time and increases sales through bulk renewal quote generation and self-service quote creation and revisions through an easy-to-use tool

  • Automatically generates quotes to share with partners and customers
  • Allows sales teams, partners and end users to configure and generate real-time quotes
  • Self-service capabilities increase quoting and selling capacity
  • Complements high touch sales approach to drive service revenue
 

Installed Based Intelligence Cloud

Continuously monitors and cleanses installed base data to increase renewal revenue and streamline service delivery

  • Provides visibility into accuracy of customer and asset information
  • Improves first time quote accuracy to improve renewal performance and up-sell/cross-sell
  • Streamlines service delivery by ensuring that parts and services are delivered to the right contact and location
  • Enables sales teams, partners, and operations to proactively improve data quality
  • Tightly integrates with Service Revenue Performance Suite applications and data management services


Increase Renewal Rates and Customer Satisfaction

To take advantage of service revenue opportunities, you need more than access to accurate information—you need an end-to-end integrated solution built specifically for service revenue management.

The Service Revenue Performance Suite delivers an end-to-end, cloud-based solution for today’s leading technology companies to enable greater visibility and control over renewals, provide sales teams and channel partners with powerful yet easy-to-use tools to boost renewal rates and revenues, and improve customer and channel satisfaction.