For Viewing, Analyzing, and Optimizing Performance

Cloud Application for Viewing, Analyzing, and Optimizing Service Revenue Performance

ServiceSource’s Analytics Cloud is a service revenue performance management and reporting application that provides a level of detailed reporting, transparency and control – Types of features which most organizations simply do not have the service renewals insight or purpose-built technology to replicate.

The Fall 2011 release of the Analytics Cloud builds on the foundation of this powerful tool. With enhanced features and additional capabilities, this cloud application offers: improved user experience, additional best-in-class service revenue performance reports and KPI’s, and improved performance and reliability.

Common Service Renewal Revenue Challenges

Many companies lack complete historical renewal results, proper segmentation, and metrics developed exclusively for assessing service revenue performance. Increasing performance is a challenge when companies can’t measure and manage their maintenance, support, or subscription and renewals business with precision and confidence. Insert PP break ServiceSource addresses these service management challenges by providing customers with the critical information needed to maximize their service revenue and to manage their business effectively. The Analytics Cloud Application puts the metrics that matter at your fingertips. The end-result being the effective measurement and management of your service revenue business while allowing you to monitor real-time performance and make informed business and strategy decisions.

Key Benefits of the Analytics Cloud Application

• Provides executive dashboards to view and analyze performance from a variety of perspectives, including: sales channel, dollar segment, channel partner, product line and geography
• Actionable dashboards and KPI’s based on best-practice optimization of service revenue performance
• Greater visibility and control over your services business
• Ease in managing the renewal status across the entire business
• Critical trend and performance data to inform decision making
• Real-time access from anywhere
• Consumer grade usability with quick access to dashboards and KPI’s
• Reliable, secure and high performance cloud based application

The Analytics Cloud provides complete visibility into current forecast, expected results, expired contracts, customer loss, conversions and up-sells, customer loyalty, benchmarking, and other trending reports.

Executives and managers can instantly view and analyze service revenue status and trends.

The Pipeline Detail Report provides an instant view into the current pipeline of service renewals indicating how much has been closed, quoted or canceled for current, past and future quarters.

The A customized Search capability enables users to filter the entire opportunity set by segment, geo, channel, territory and other categories.