For Efficient, User-Friendly, Self-Service Renewals

eCommerce Cloud Datasheet

Simplifying the renewal process for end users is an important factor in improving service revenue performance. Unfortunately, many organizations that wrestle with incomplete data spread across disparate systems are challenged to simplify their internal renewal process, leaving end users with no easy way to renew.

The eCommerce Cloud makes it easy for end users to renew service contracts and subscriptions. It provides self-service capabilities to customers through an online portal that allows them to access their support contract information online, view information down to the asset level, renew their contracts or subscriptions and pay online with a credit card. The eCommerce Cloud delivers additional renewal-related offers, as well as up-sell and cross-sell products and services, to generate additional revenue. The application also enables users to request online assistance, which automatically triggers workflows for a sales representative or channel partner to follow up with the customer.

Key Benefits

• Streamlines the renewal process for high-volume, low-dollar renewals through automation
• Allows customers to renew and pay the way they want
• Increases customer satisfaction and ease of doing business
• Complements a high-touch sales approach with direct follow-up