Subscription Lifecycle Management

Your Service Revenue Solutions: Subscription Lifecycle Management

Common Service Revenue Management Challenges

Companies that offer subscription-based solutions, such as Software as a Service (SaaS) companies, may face increasing churn. Reasons for these service renewal challenges include:

  • Increased competition and low switching costs. The number of SaaS and subscription offers in the market is growing rapidly – creating more alternatives for your customers.
  • Low customer adoption. Some of your customers may not use your subscription-based offering frequently, and some functionality may not be used at all. Customers who do not fully use their service are less likely to renew.
  • Limited coverage. Your company may be growing rapidly – but this growth may outpace your ability to drive adoption and renewals across your entire customer base.
  • Data fragmentation. Data about customer subscriptions is often spread across many systems and departments, making it difficult to understand trends around customer churn.

Our Service Revenue Subscription Lifecycle Management Solution

Our Subscription Lifecycle Management solution focuses on the adoption, retention, and expansion phases of the customer lifecycle and includes:

  • Our Service Revenue Intelligence Platform and Cloud Apps are designed from the ground up to optimize renewals. We consolidate, clean and structure customer data from multiple sources into a subscription renewals data warehouse, creating an accurate and global view of renewal opportunity.
  • A dedicated recurring revenue sales team to drive improvements throughout the customer lifecycle, including:
    • Improved customer adoption. ServiceSource works with you to create and execute adoption plans. We then proactively contact your customers, acting as an extension of your brand, to maximize the value of each interaction.
    • Reduced churn. We take a proactive, value-selling approach to minimize churn. We leverage our best practices honed over ten years and over 120 customer engagements.
    • Increased cross-sell and up-sell. ServiceSource works with your sales team to generate more revenue from your existing customer base.
  • Real-time performance reporting. ServiceSource provides accurate and real-time reporting about churn and other key metrics to provide an actionable view of performance.


With subscription lifecycle management solutions from ServiceSource, our team works to maximize your service renewal revenue, while expanding all stages of the customer lifecycle. Contact us today to learn more.