Help your recurring revenue business take off. Learn the Five Secrets we discovered through 13 years of partnering with some of the leading technology companies in the world.
This eBook provides you with a game plan to succeed in one of the first steps of creating customers for life: the adoption phase.
Need more details? Download the Renew brochure to better understand how to supercharge your recurring revenue with the only cloud-based solution to renew customer contracts and subscriptions.
See how Customer Success was used by the Global Financial Information publisher's sales department to align renewal pricing of contracts with customer usage trends to maximize renewal revenues.
Customer Success was implemented by the Human Resources Management SaaS Company to predict at-risk customer contracts, target retention programs, and reduce revenue churn rate.
See how Customer Success was implemented by the National Financial Information Company's sales department to successfully analyze and convert trial-based users into paid subscribers.
In this webinar, ServiceSource and IDC will share a thought provoking look at the key factors for companies to consider as they make the shift from traditional to SaaS business models
Learn how to jumpstart communications across the customer lifecycle.
Learn how to apply a data-driven approach to improving customer health scores to create customers for life.
Learn how you can leverage predictive analytics to increase up-sells, retention risks and automatic renewals.
Watch this On Demand webinar to learn how you can use exception management to have a direct, measurable impact on customer retention and revenue growth.
View this webinar recording to learn how to build stronger relationships with customers through collaboration between Customer Success Professionals and Marketers.
View this webinar recording to learn how to create and implement a customer success plan that delivers on expecations and creates customers for life.
Discover the 4 metrics that determine profitability in the subscription economy with this 30 minute webinar recording.
Watch this On Demand webinar to discover how to tap into the missing links in your customer relationship, grow your revenue and learn how to create scalability in your customer success program.
Watch this webinar recording to uncover the good, the bad and the ugly of the Net Promoter Score.
Learn how to scale, personalize and prioritize your customer outreach so your best customers aren't being left behind.
Learn why and how to implement a process-driven business model to measure customer success and grow recurring revenue.
This conclusion to the Customer Lifecycle Management webinar series will unveil a solution that brings these best practices together to stop customer churn and create customers for life.
Download this helpful kit of resources to discover how you can minimize churn and maximize customer lifetime value.
Learn how to turn adoption into retention and growth with this helpful bundle of resources.
This buyer's guide will provide you with a primer on recurring revenue management and a list of requirements for evaluating solutions.
Download this white paper to receive a framework for managing profitable customer relationships and a business case to take action.
Get the steps needed to create a customized roadmap for growing your business.
Read this whitepaper and learn how to leverage usage data to effectively increase profits in subscription-based services.
Learn how to target customers for product, pricing and account management programs to increase revenue and profit.
In this white paper commissioned by Beagle Research Group, Dennis Pombriant discusses the importance of applying customer loyalty analytics to understand and act on customer needs to create loyal advocates.
Learn the fundamentals of Renewal Performance Management and learn best practices for maximizing customer lifetime value.
Today, many companies are at a crossroads and on point to re-examine their core business models. This white paper provides a practical guide to take your business to the cloud and take advantage of the pay-as-you go, Recurring Revenue Economy.
Are you leaving money on the table? Every year, companies miss out on $30 billion in recurring revenue. Try our estimator and understand your true recurring revenue potential.
If approached properly, after-sales service and support can improve customer retention and loyalty while significantly increasing recurring revenue.
Watch this webinar recording to learn how to use customer success data to revamp your database marketing strategy, lower your cost per lead and maximize customer lifetime value.
How strong is your support renewal program? ServiceSource believes that the real yardstick of renewals performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story.
Learn how to create a customer success plan that delivers on expectations and creates customers for life.
With each passing year companies are getting better at mining and using data to improve performance. A CRM system helps acquire new customers, but what about renewals?
Typically, businesses use manual processes & spreadsheets to manage recurring revenue. Below are 3 methods that can help improve sub-optimal renewal rates.
Don’t miss out on all this unclaimed revenue. Learn how ServiceSource can help you leverage fast data and big data to get more from your renewal management process.
Did you know that only 57% of buyers hear from their vendors at renewal, if at all? Put yourself in the IT buyer’s shoes and get a better sense of how you need to interact for a successful ongoing relationship.
A recent ServiceSource Customer Loyalty survey reveals 52% of IT decision makers define their relationship with their top IT vendor as either "open" or "it's complicated." Are your customers playing the field?
In this eBook, learn the formula for success in the subscription economy. Employing a Customer Lifecycle Management strategy is the secret to maximizing customer lifetime value and creating customers for life.
Download this white paper to learn the fundamentals of Renewal Performance Management and learn best practices for maximizing customer lifetime value.
Supercharge your recurring revenue with Renew OnDemand, the industry's only cloud application built for just that purpose. See how it’s the key to stop customer churn gain new insight into your renewals process.
There's only one way to find out. Answer these five questions to analyze your current data situation and get some pointers from ServiceSource on how to improve it.
Webinar: Learn how you can leverage predictive analytics to increase up-sells, retention risks and automatic renewals.
As a customer success professional you live and breathe improving the customer experience and over delivering on customer’s expectations.
Alliance members provide compatible solutions that enable companies to easily connect systems and data to create a highly automated and effective renewals process.
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