We can grow your service share.

We work with each of our clients to understand existing processes, objectives, and challenges. Our expert solution delivery team collaborates with you to design the best solution, leveraging our core set of service offerings:

Attach/Point-of-Sale – The greatest opportunity to maximize the value of service offerings is to sell services at the original product sale. "Attach" provides immediate support coverage to the customer, and allows companies to initiate a long-term services relationship with that customer.  We follow up on product sales by contacting new customers within 30 days. Getting to know customers requirements early in the cycle helps ensure their success while giving you the information o tailor future training and product offerings.

Warranty Conversion – Most manufacturers offer product warranties with every new product shipped.  Once the warranty expires, the service relationship between the customer and manufacturer often ends. ServiceSource enables manufacturers to continue this relationship and generate incremental revenue by selling ongoing maintenance contracts that ensure continued support. Your customers want to know they can count on maintenance services when they need them, and you can bank on having the resources to support out-of-warranty products.

Maintenance Renewals – Support and maintenance renewals are the hidden gem of the technology sector.  With product license sales continuing to remain sluggish for much of the industry, maintenance renewals can generate a significant boost to revenue and overall financial performance.  With our intelligent delivery platform, domain expertise, and proven sales methodologies, ServiceSource drives significant increases in incremental revenue and world-class renewal rates for high-tech companies.

Expired/Lapsed Business (Recovery) – When customers don't renew contracts prior to their expiration date, the value of your total service share opportunity erodes, reducing your overall profitability.  ServiceSource helps you recapture this revenue by recovering "lost" customers with lapsed service contracts.

Educational Services – High-tech companies often supplement product sales by offering educational training credits for end users. But the revenue associated with these educational credits aren't recognized until the customer redeems the credit. ServiceSource helps you identify and reduce outstanding training credits and looks to create larger training opportunities from existing relationships in your educational services business.

Compliance Services – In 2005 IDC research uncovered that software companies around the world were losing $34B in revenue due to unlicensed installations. ServiceSource helps identify where customers have additional assets that should be on support so that they are compliant with federal rules and regulations and you are able to grow the service relationship.

Learn more about why we're the leader in Service Performance Management.