Leaders with purpose.

Gary B. Moore joined the ServiceSource Board of Directors in November 2016, was appointed Executive Chairman in November 2018, and assumed the full-time CEO role in December 2018. Previous to ServiceSource, Gary served from October 2012 to June 2015 as President and COO of Cisco Systems, Inc., a global leader in networking and connectivity with more than $49 billion revenue and over 70,000 employees across more than 400 offices worldwide.

Prior to his promotion to this role, Moore was named the first COO in Cisco’s history in 2011. Moore joined Cisco in 2001 as Senior Vice President of the Advanced Services Division and ultimately went on to lead Cisco Global Services, where he inspired a team that more than tripled the business to nearly $10 billion over a decade. Prior to joining Cisco, Moore was President and CEO of Netigy, a network consulting business. Moore began his career in 1973 at Electronic Data Systems (EDS) where he held a number of executive roles over a 26-year career. Among his many contributions, Moore created and led EDS’ global E-solutions business unit to more than $2 billion revenue and over 20,000 employees. Additionally, Moore was a member of EDS’ Global Operations Council where he was responsible for multiple business units, including manufacturing, retail and distribution customers globally. Moore also led the formation of EDS’s JV with Hitachi Limited, Hitachi Data Systems, where he was the founding President and CEO during its initial three years of operations.

In addition to the ServiceSource Board of Directors, Moore also serves on the board for Finjan Holdings, Inc. (NASDAQ: FNJN) and on KLA-Tencor Corporation’s (NASDAQ: KLAC) board as a member of the compensation committee. His past board involvement includes VCE, the Smithsonian Institution, Unigraphics Solutions, A.T. Kearney, Japan Systems Limited and Hitachi Data Systems. Moore’s experience also includes a four-year tour of duty with the U.S. Army.

Chad W. Lyne became Chief Financial Officer in 2020 after leading ServiceSource’s strategy, corporate development, and investor relations functions for four years. During his tenure at ServiceSource, Chad has worked closely with the CEO and Board to carry out strategic growth initiatives for ServiceSource and helped launch a redefined brand to support the company’s value proposition and strategy. Before ServiceSource, Chad was the global head of Corporate Strategy, Mergers and Acquisitions for Sykes Enterprises, which he joined after helping to lead the successful sale and integration of Alpine Access. Earlier in his career, Chad spent nearly a decade in private equity and merchant banking. Chad holds an MBA from the University of Notre Dame and a B.S. in International Business from Azusa Pacific University. As a proud Notre Dame alumnus, Chad is a devoted, sometimes-suffering fan of Fighting Irish football. He was born and raised in Quito, Ecuador, and even knows a word or two of Spanish.

As Executive Vice President of Global Client Delivery, Mike leads the company’s global service delivery organization with a client-centric approach and mission to deliver best-in-class results across Digital Sales, Customer Success, Renewals and Channel Management service lines.

Previously President of Global Service Delivery, Mike has grown his career in operations leadership roles, developing a deep knowledge of the company and its people. Mike pays his knowledge forward as a mentor, coaching leaders across the business.

With a background in data science and analytics, Mike champions the use of industrial knowledge of data and insights to build sustainable forecasting and find, covert, grow and retain new revenue for clients and their customers. Previously, Mike held operational leadership roles at Branded Payment Solutions, Payzone Group, and Spectel. He has also published several papers in the area of Optimization and spent time on the board of the Dutch Payment Association.

Mike holds an Master of Science degree in Business Analytics from University College Dublin and a Bachelor of Science in Mathematics from the National University of Ireland.

A lifelong athlete and avid cyclist, runner and hiker, Mike is often training for his next adventure race. He has shared his love of the outdoors with his four children, summiting the highest peak in every county in Ireland with them.

Since 2015, James Boyce has driven business continuity from vision to execution for ServiceSource’s Technology and Applications. As Chief Information Officer of the company, his role includes future technology roadmap, data architecture and information management, product development and engineering as well as ensuring the highest levels of security for the protection of the company’s data systems and application resources. James plays a critical role in delivering technology to meet the demands of the business in adherence to corporate strategy.

A seasoned IT leader for more than two decades, James has been at the forefront of many technology transformations. Since his days with Ticketmaster in the early 1990s, where he spearheaded the strategic and operational success of a high-volume contact center environment, he has embraced change and provided thought leadership. James has traveled the globe to oversee platform implementations, negotiate contracts and ensure the smooth delivery of services. He has a penchant for leadership and inspiring talent. He holds his team in high regard, and the work they deliver is the most evident indication of the trust and guidance he leads with. James holds a B.A. in Business Management from Colorado Technical University and has tackled countless, grueling mountain adventures on foot and bike. He energetically embraces all that Colorado has to offer from ball games to a local tap, and he’s almost as proud of his ServiceSource team’s accomplishments as he is of his new granddaughter!

As SVP of Philippines and Malaysia Operations, James Keating oversees day-to-day operations in the region and is responsible for developing and leading teams that drive efficiency and accuracy throughout the customer journey experience for ServiceSource’s clients. James joined ServiceSource in 2015 as VP of Customer Success and launched the company’s first center of excellence as ServiceSource expanded its global footprint into the Philippines. Prior to ServiceSource, James held various roles at Dell and Convergys (now Concentrix), where he gained broad knowledge and experience in operational excellence. Originally from Texas, James has spent the last 10+ years in the Philippines leading world-class sales and operations teams. On the weekends, you will find him and his wife riding their Harleys, scuba diving, or traveling with their two boys.

Peter Flynn oversees the company’s global account management and outside sales organizations. He is responsible for expanding existing engagements and winning new logos for ServiceSource. Peter began his career with the company in 2012 as director of strategic accounts and secured new and expanded relationships with industry-leading clients that endure today. He previously earned a promotion to vice president of North American sales and now oversees a global portfolio of business. Prior to ServiceSource, Peter held a variety of sales and sales management positions at large corporations such as IBM as well as various software startups. Peter holds a bachelor’s degree in management and labor relations from Rutgers University, New Brunswick. Peter and his wife Liz have three terrific teenagers who all share Peter’s lifelong passion for golf.

Megan Fine is General Counsel of ServiceSource, overseeing all global legal and compliance matters for the company. Megan joined ServiceSource in 2017 and previously served as Vice President, Deputy General Counsel before accepting her current position in 2021.

Megan has almost 20 years of experience with a track record of handling complex legal issues, resolving challenging disputes, handling data security and privacy matters and managing corporate risk.

Before joining ServiceSource, Megan was General Counsel for Flexential, Inc. (fka Peak 10, Inc.) where she provided legal and strategic guidance on all of Flexential’s major initiatives, partnerships and negotiations. Prior to Flexential, Megan was Assistant General Counsel at LendingTree, LLC.

Megan holds a B.A. in History from Indiana University and a J.D. from Wake Forest University.

When she isn’t working, Megan can be found spending time with her family outdoors. She also loves photography, traveling and reading.