Leaders with purpose.

Gary B. Moore joined the ServiceSource Board of Directors in November 2016, was appointed Executive Chairman in November 2018, and assumed the full-time CEO role in December 2018. Previous to ServiceSource, Gary served from October 2012 to June 2015 as President and COO of Cisco Systems, Inc., a global leader in networking and connectivity with more than $49 billion revenue and over 70,000 employees across more than 400 offices worldwide.

Prior to his promotion to this role, Moore was named the first COO in Cisco’s history in 2011. Moore joined Cisco in 2001 as Senior Vice President of the Advanced Services Division and ultimately went on to lead Cisco Global Services, where he inspired a team that more than tripled the business to nearly $10 billion over a decade. Prior to joining Cisco, Moore was President and CEO of Netigy, a network consulting business. Moore began his career in 1973 at Electronic Data Systems (EDS) where he held a number of executive roles over a 26-year career. Among his many contributions, Moore created and led EDS’ global E-solutions business unit to more than $2 billion revenue and over 20,000 employees. Additionally, Moore was a member of EDS’ Global Operations Council where he was responsible for multiple business units, including manufacturing, retail and distribution customers globally. Moore also led the formation of EDS’s JV with Hitachi Limited, Hitachi Data Systems, where he was the founding President and CEO during its initial three years of operations.

In addition to the ServiceSource Board of Directors, Moore also serves on the board for Finjan Holdings, Inc. (NASDAQ: FNJN) and on KLA-Tencor Corporation’s (NASDAQ: KLAC) board as a member of the compensation committee. His past board involvement includes VCE, the Smithsonian Institution, Unigraphics Solutions, A.T. Kearney, Japan Systems Limited and Hitachi Data Systems. Moore’s experience also includes a four-year tour of duty with the U.S. Army.

Chad W. Lyne became Chief Financial Officer in 2020 after leading ServiceSource’s strategy, corporate development, and investor relations functions for four years. During his tenure at ServiceSource, Chad has worked closely with the CEO and Board to carry out strategic growth initiatives for ServiceSource and helped launch a redefined brand to support the company’s value proposition and strategy. Before ServiceSource, Chad was the global head of Corporate Strategy, Mergers and Acquisitions for Sykes Enterprises, which he joined after helping to lead the successful sale and integration of Alpine Access. Earlier in his career, Chad spent nearly a decade in private equity and merchant banking. Chad holds an MBA from the University of Notre Dame and a B.S. in International Business from Azusa Pacific University. As a proud Notre Dame alumnus, Chad is a devoted, sometimes-suffering fan of Fighting Irish football. He was born and raised in Quito, Ecuador, and even knows a word or two of Spanish.

As Chief Operating Officer, Mike leads the company’s global service delivery, human resources, information technology, professional services, and business intelligence organizations with a client-centric approach and mission to deliver best-in-class results.

Previously Executive Vice President of Global Service Delivery, Mike has grown his career in operations leadership roles, developing a deep knowledge of the company and its people. Mike pays his knowledge forward as a mentor, coaching leaders across the business.

With a background in data science and analytics, Mike champions the use of industrial knowledge of data and insights to build sustainable forecasting and find, convert, grow and retain new revenue for clients and their customers.

Previously, Mike held operational leadership roles at Branded Payment Solutions, Payzone Group, and Spectel. He has also published several papers in the area of Optimization and spent time on the board of the Dutch Payment Association.

Mike holds a Master of Science degree in Business Analytics from University College Dublin and a Bachelor of Science in Mathematics from the National University of Ireland.

A lifelong athlete, avid cyclist, runner, and hiker, Mike often trains for his next adventure race. He has shared his love of the outdoors with his four children, summiting the highest peak in every county in Ireland with them.

Peter Flynn oversees the company’s global account management and outside sales organizations. He is responsible for expanding existing engagements and winning new logos for ServiceSource. Peter began his career with the company in 2012 as director of strategic accounts and secured new and expanded relationships with industry-leading clients that endure today. He previously earned a promotion to vice president of North American sales and now oversees a global portfolio of business. Prior to ServiceSource, Peter held a variety of sales and sales management positions at large corporations such as IBM as well as various software startups. Peter holds a bachelor’s degree in management and labor relations from Rutgers University, New Brunswick. Peter and his wife Liz have three terrific teenagers who all share Peter’s lifelong passion for golf.

Megan Fine is General Counsel of ServiceSource, overseeing all global legal and compliance matters for the company. Megan joined ServiceSource in 2017 and previously served as Vice President, Deputy General Counsel before accepting her current position in 2021.

Megan has almost 20 years of experience with a track record of handling complex legal issues, resolving challenging disputes, handling data security and privacy matters and managing corporate risk.

Before joining ServiceSource, Megan was General Counsel for Flexential, Inc. (fka Peak 10, Inc.) where she provided legal and strategic guidance on all of Flexential’s major initiatives, partnerships and negotiations. Prior to Flexential, Megan was Assistant General Counsel at LendingTree, LLC.

Megan holds a B.A. in History from Indiana University and a J.D. from Wake Forest University.

When she isn’t working, Megan can be found spending time with her family outdoors. She also loves photography, traveling and reading.

Since 2015, James Boyce has driven business continuity from vision to execution for ServiceSource’s Technology and Applications. As Chief Information Officer of the company, his role includes future technology roadmap, data architecture and information management, product development and engineering as well as ensuring the highest levels of security for the protection of the company’s data systems and application resources. James plays a critical role in delivering technology to meet the demands of the business in adherence to corporate strategy.

A seasoned IT leader for more than two decades, James has been at the forefront of many technology transformations. Since his days with Ticketmaster in the early 1990s, where he spearheaded the strategic and operational success of a high-volume contact center environment, he has embraced change and provided thought leadership. James has traveled the globe to oversee platform implementations, negotiate contracts and ensure the smooth delivery of services. He has a penchant for leadership and inspiring talent. He holds his team in high regard, and the work they deliver is the most evident indication of the trust and guidance he leads with. James holds a B.A. in Business Management from Colorado Technical University and has tackled countless, grueling mountain adventures on foot and bike. He energetically embraces all that Colorado has to offer from ball games to a local tap, and he’s almost as proud of his ServiceSource team’s accomplishments as he is of his new granddaughter!

As SVP of Philippines and Malaysia Operations, James Keating oversees day-to-day operations in the region and is responsible for developing and leading teams that drive efficiency and accuracy throughout the customer journey experience for ServiceSource’s clients. James joined ServiceSource in 2015 as VP of Customer Success and launched the company’s first center of excellence as ServiceSource expanded its global footprint into the Philippines. Prior to ServiceSource, James held various roles at Dell and Convergys (now Concentrix), where he gained broad knowledge and experience in operational excellence. Originally from Texas, James has spent the last 10+ years in the Philippines leading world-class sales and operations teams. On the weekends, you will find him and his wife riding their Harleys, scuba diving, or traveling with their two boys.

Elise Brassell is the Vice President of Corporate Communications at ServiceSource. She leads the comprehensive internal communication strategy that drives employee engagement and meaningful connection to the company’s strategy, key initiatives, and culture. She works cross-functionally as the communications lead for change-management programs and builds company narratives that drive relationships with various audiences, including employees, clients, and investors. Prior to joining the company in 2019 as Director of Communications, Elise spent more than 20 years in the technology and software industries leading global public relations initiatives and programs, building upon her Bachelor of Arts in Technical Journalism from Colorado State University. Elise enjoys her role as an ambassador of the company’s Wellness, Togetherness, Fitness Challenge, as well as hiking with her family on Colorado’s many trails, cooking new recipes, and digging into a good novel.

Stephanie Sperry joined ServiceSource in 2020 as the Senior Director of Marketing. Now the Vice President of Marketing, Stephanie is responsible for the creative direction and brand strategy for ServiceSource and its solution offerings. Stephanie brings over 20 years of experience in managing direct and channel marketing teams, developing impactful, innovative creative strategy and storytelling across various industries. Prior to joining the ServiceSource team, Stephanie held various marketing positions in companies ranging from startups to the Fortune 500. Stephanie holds an MBA from Babson College and a BA in Marketing from Villanova University. When she isn’t working, you can find Stephanie spending time with her daughter in the mountains, enjoying activities like hiking, skiing, paddleboarding, or camping.

Pádraic Flood is the Regional Vice President for ServiceSource’s Western Europe, Middle East, and Africa (EMEA) region. Having joined the organization in 2010, he has more than a decade of direct experience working for and with our high-profile clients and managing EMEA and global sales relationships on their behalf. Pádraic has a proven track record of creating high-performing teams and driving a culture focused on operational excellence, client centricity, and accountability. For more than 20 years, he has focused on building and leading result-orientated, outcome-based teams that deliver consistently and thoughtfully through process intelligence, data analytics, and empowerment. He received an Honors BA in English & History at the National University of Ireland, Galway, and is a former board member of the Irish CCMA. Outside of work, Pádraic likes spending time with his family and friends and is a passionate participant and supporter of many sports, including Gaelic football, soccer, and golf. He is an avid music fan who enjoys going to concerts and loves traveling and reading.

Alina Wang is the Regional Vice President for ServiceSource’s Asia Pacific and Japan (APJ) region. Alina joined the company in 2020 and oversees global sales delivery in Singapore, Japan, and Kuala Lumpur. She manages the region’s client relationships, process strategy, and sales management teams. With over 20 years of experience in the IT industry, Alina has developed and executed direct and indirect go-to-market strategies, spear-headed product development and marketing for market-leading companies, , including HP, Motorola, and Lenovo. Alina received her BA in Business Administration from Acadia University in Canada, her EMBA from Aalto University in Finland, and a Ph.D. in Business Administration from the University of South Australia, focusing on B2B relationships and behaviors. When she isn’t working, Alina enjoys hiking, traveling, cooking, and baking for family and friends.

Bruce Kipperman joined ServiceSource in December of 2020 as the Vice President of Client Delivery and Solution Services for North America and Latin America. He also acts as the site lead for our flagship Nashville sales and customer success contact centers of excellence. With over twenty-five years of sales experience in the IT industry, Bruce is a proven strategist who excels in implementation, customer-first focus, and team leadership. Bruce’s boots-on-the-ground leadership style sets the tone for the entire Nashville team. His approach and successful track record are centered around his unconditional commitment to demonstrating integrity, honesty, accountability, transparency, and dedication to the Nashville team and company. Despite his impressive career, Bruce will tell you that his greatest accomplishment, by far, is raising a family of four with his wife of twenty-four years.

Ana Drk is the Regional Vice President for ServiceSource’s Eastern Europe, Middle East, and Africa (EMEA) region. Ana joined ServiceSource in March of 2016 as a Senior Sales Manager and a key member of the team that opened and developed the company’s Sofia, Bulgaria office, its third sales center in Europe. Over the next two years, she worked as an understudy to become a regional leader and ultimately take full ownership of the region’s performance and client relationships. Ana also leads global initiatives around ServiceSource’s operating model enhancements, customer success management, and Salesforce optimization. Ana is fluent in 8 languages. Before ServiceSource, she led strategic teams at Convergys for enterprise clients and helped build end-to-end engagement models: from onboarding & adoption to technical support. From the early age of 10, Ana had a long-standing career as a TV host. Ana attended the University of Ljubljana, where she received two Master of Arts degrees in Sociology of Cultures and South Slavic Philology. When she isn’t working, Ana enjoys creative writing, various sports activities, and traveling.

Vinny Robertson is the Regional Vice President for ServiceSource’s Western North American and Latin America (NALA) region. He joined the company in 2017 and has continued to drive results and delight clients as Global Account Manager for one of the company’s top clients. Vinny is a proven and experienced leader who is known for his ability to develop a people-focused culture that drives reliably stellar business outcomes for our clients. Vinny has over 18 years of experience leading operations and support services teams across the Business Process Outsourcing (BPO) sector. He has collaborated with a wide range of B2B and B2C businesses, from global top 100 companies to small and mid-sized organizations, building a wealth of knowledge of the challenges and nuances of delivering the right customer journey experience for every client. Vinny attended Xaverian College, where he completed his “A” levels and then went on to study “Business Studies & Finance.” When Vinny is not working, he enjoys watching Manchester City FC matches with his two sons and coaches at his youngest son’s rugby club.