Tuesday, October 31, 2017 • Anders Sorman-Nilsson (LLB MBA)

Top 5 Reasons to Leverage Data to Get Closer to Customers

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to get closer to their customers.

Learn More

Monday, October 23, 2017 • Anders Sorman-Nilsson (LLB MBA)

3 Key Paradigm Shifts in the Customer Journey

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the evolving Customer Journey. 

Learn More

Thursday, October 19, 2017 • David Lopes, Sr. Director, Design & Customer Innovation

Before Customer Journey Mapping Was Famous

Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend” and fashionable. From ugly B2C duckling to elegant B2B swan. Join David Lopes at two TSW sessions to learn how to deploy Customer Journey Mapping tactics.

Learn More

Tuesday, September 12, 2017 • Sasha Fedunchak

Recurring Revenue Forum: Insights to Improve Customer Success

The Recurring Revenue Forum offers leaders responsible for revenue services a unique learning and networking opportunity with presentation-based content and participant-led discussions focused on Customer Success.

Learn More

Monday, September 11, 2017 • Pete Geoly, Solutions Marketing for ServiceSource.

3 Ways to Accelerate Recurring Revenue with Customer Outcomes

Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue growth in the new outcome economy.

Learn More

Wednesday, March 15, 2017 • Ryan Thomas

Executive Symposium Roadshow

The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success. Join us to learn about keeping and growing customer relationships.

Learn More

Thursday, March 9, 2017 • Steven Walden

Accelerating Revenue Potential with Analytics

Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” See how intelligent use of customer relationship data can accelerate revenue potential.

Learn More

Friday, December 2, 2016 • Chris Carrington

ServiceSource Summit 2016

ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational workshops and presentations, these leaders exchanged creative ideas, best practices and innovative tactics around customer success and revenue growth in the new outcome economy.

Learn More

Thursday, October 6, 2016 • Chad Lyne

Transform to a Profitable Subscription Business Model

Customer demands are changing, pressuring companies to transform their models or risk being irrelevant. TSIA’s John Ragsdale and ServiceSource’s Chad Lyne discuss how to succeed with new subscription business models.

Learn More

Monday, August 1, 2016 • Jack Johnson

Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud

As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud technology is not enough to stay ahead of digital disruption. The cloud has provided us with a goldmine — customer usage and behavioral data.

Learn More

Friday, July 15, 2016 • Servicesource Investor Relations

ServiceSource to Announce Second Quarter 2016 Financial Results

SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (Nasdaq:SREV), the global leader in customer success and revenue lifecycle management (RLM) solutions, today announced that it will release its financial results for the second quarter ended June 30, 2016 after market close on August 8, 2016. ServiceSource will host a conference call to discuss the results at 1:30 p.m. Pacific Time (4:30 p.m. Eastern Time) that day to review financial results and business outlook.

Learn More

Thursday, July 14, 2016 • Jack Johnson

Growing Channel Partner Revenue: Part 1 – Policies and Processes

Recurring revenue business models have changed the game for channel management strategies. Thinking differently about how your partners enable, engage and extend customer relationships is the key to growing channel partner revenue in the subscription economy.

Learn More

Wednesday, June 22, 2016 • Daniel Santiago

Customer Expansion Revenue Strategies: Expert Cross-sell and Upsell Tips

Insights and tips on how to cross-sell and upsell using customer revenue growth strategies from a panel of customer success experts.

Learn More

Monday, May 23, 2016 • Unknown author

ServiceSource CEO to Discuss Digital Darwinism and the Evolution of Enterprise Customer Success at Gainsight Pulse 2016

At Gainsight Pulse 2016 Christopher Carrington presented the five adaptive strategies enterprises need for customer success in this age of Digital Darwinism.

Learn More

Wednesday, May 18, 2016 • Grant Clarke

5 Tips to Evolve Your Customer Success Best Practices

The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These customer success best practices will help you understand and meet these demands.

Learn More

Monday, April 18, 2016 • Daniel Santiago

Five Customer Retention Analytics and How They Help

Predictive analytics and data science are hot right now. The truth be told, ‘big data’ has been a buzzword for over 100 years. Finding a way to harness the volume, velocity and variety of data that is flowing into your business is as critical to using Customer Retention Analytics to your advantage.

Learn More

Wednesday, September 9, 2015 • Kerry Rocha

The Right Customer Lifecycle KPIs for Predictive Insights: Part 1 - Introduction

B2B tech companies like yours have to deal with a lot of pressure these days. Rapidly evolving technology, more informed and empowered customers and industry disruption are just a few of the factors for why you need to start focusing your attention on effectively managing your customer’s revenue lifecycle.

Learn More