Wednesday, February 21, 2018 • Christopher Carrington, CEO, ServiceSource

ServiceSource's Secret Sauce? We Care.

At ServiceSource, our “SREV Cares” culture is the secret sauce that helps us deliver improved customer experiences, greater customer loyalty, and more revenue growth. SREV Cares means that day in and day out, our employees prioritize taking care of our clients and their customers, the communities in which we work, and each other. Learn more about how we promote a culture of caring throughout our organization, and how we celebrated our first annual SREV Cares Day in 2018.

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Friday, February 2, 2018 • David Lopes, Sr. Director, Design & Customer Innovation

Listening to Your Customers and Acting on Failure

Having the courage to listen to your customers and admitting failure is one thing. However, the way you respond and act on that failure is even more important. Learn how you can understand where you are falling short and evolve for future success.

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Thursday, January 25, 2018 • Daniel Santiago

The Key to an Effective Churn Reduction Strategy

Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of partner attrition that may happen along the customer journey.

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Thursday, January 18, 2018 • Sasha Fedunchak

Customer Success: Invent for the Customer

We continue to see businesses fail because their management did not anticipate their customer’s future desires. Learn how companies that anticipate customer needs and innovate their customer success strategies retain more customers, build loyalty and grow revenue.

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Thursday, November 30, 2017 • David Lopes, Sr. Director, Design & Customer Innovation

Why Designing a Seamless Customer Experience Requires Customer Journey Mapping

In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer has with your business, it depicts every step that they engage with your company.

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Tuesday, October 31, 2017 • Anders Sorman-Nilsson (LLB MBA)

Top 5 Reasons to Leverage Data to Get Closer to Customers

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to get closer to their customers.

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Monday, October 23, 2017 • Anders Sorman-Nilsson (LLB MBA)

3 Key Paradigm Shifts in the Customer Journey

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the evolving Customer Journey. 

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Thursday, October 19, 2017 • David Lopes, Sr. Director, Design & Customer Innovation

Before Customer Journey Mapping Was Famous

Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend” and fashionable. From ugly B2C duckling to elegant B2B swan. Join David Lopes at two TSW sessions to learn how to deploy Customer Journey Mapping tactics.

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Tuesday, September 12, 2017 • Sasha Fedunchak

Recurring Revenue Forum: Insights to Improve Customer Success

The Recurring Revenue Forum offers leaders responsible for revenue services a unique learning and networking opportunity with presentation-based content and participant-led discussions focused on Customer Success.

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Monday, September 11, 2017 • Pete Geoly, Solutions Marketing for ServiceSource.

3 Ways to Accelerate Recurring Revenue with Customer Outcomes

Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue growth in the new outcome economy.

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Wednesday, March 15, 2017 • Ryan Thomas

Executive Symposium Roadshow

The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success. Join us to learn about keeping and growing customer relationships.

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Thursday, March 9, 2017 • Steven Walden

Accelerating Revenue Potential with Analytics

Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” See how intelligent use of customer relationship data can accelerate revenue potential.

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Friday, December 2, 2016 • Chris Carrington

ServiceSource Summit 2016

ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational workshops and presentations, these leaders exchanged creative ideas, best practices and innovative tactics around customer success and revenue growth in the new outcome economy.

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Thursday, October 6, 2016 • Chad Lyne

Transform to a Profitable Subscription Business Model

Customer demands are changing, pressuring companies to transform their models or risk being irrelevant. TSIA’s John Ragsdale and ServiceSource’s Chad Lyne discuss how to succeed with new subscription business models.

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Monday, August 1, 2016 • Jack Johnson

Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud

As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud technology is not enough to stay ahead of digital disruption. The cloud has provided us with a goldmine — customer usage and behavioral data.

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Friday, July 15, 2016 • Servicesource Investor Relations

ServiceSource to Announce Second Quarter 2016 Financial Results

SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (Nasdaq:SREV), the global leader in customer success and revenue lifecycle management (RLM) solutions, today announced that it will release its financial results for the second quarter ended June 30, 2016 after market close on August 8, 2016. ServiceSource will host a conference call to discuss the results at 1:30 p.m. Pacific Time (4:30 p.m. Eastern Time) that day to review financial results and business outlook.

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Thursday, July 14, 2016 • Jack Johnson

Growing Channel Partner Revenue: Part 1 – Policies and Processes

Recurring revenue business models have changed the game for channel management strategies. Thinking differently about how your partners enable, engage and extend customer relationships is the key to growing channel partner revenue in the subscription economy.

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Wednesday, June 22, 2016 • Daniel Santiago

Customer Expansion Revenue Strategies: Expert Cross-sell and Upsell Tips

Insights and tips on how to cross-sell and upsell using customer revenue growth strategies from a panel of customer success experts.

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Monday, May 23, 2016 • Unknown author

ServiceSource CEO to Discuss Digital Darwinism and the Evolution of Enterprise Customer Success at Gainsight Pulse 2016

At Gainsight Pulse 2016 Christopher Carrington presented the five adaptive strategies enterprises need for customer success in this age of Digital Darwinism.

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Wednesday, May 18, 2016 • Grant Clarke

5 Tips to Evolve Your Customer Success Best Practices

The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These customer success best practices will help you understand and meet these demands.

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Monday, April 18, 2016 • Daniel Santiago

Five Customer Retention Analytics and How They Help

Predictive analytics and data science are hot right now. The truth be told, ‘big data’ has been a buzzword for over 100 years. Finding a way to harness the volume, velocity and variety of data that is flowing into your business is as critical to using Customer Retention Analytics to your advantage.

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Wednesday, September 9, 2015 • Kerry Rocha

The Right Customer Lifecycle KPIs for Predictive Insights: Part 1 - Introduction

B2B tech companies like yours have to deal with a lot of pressure these days. Rapidly evolving technology, more informed and empowered customers and industry disruption are just a few of the factors for why you need to start focusing your attention on effectively managing your customer’s revenue lifecycle.

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