Blog
Grow closer. Be informed.
Stay on top of developments in the B2B growth solutions space.
Tuesday, September 12, 2017 • Sasha Fedunchak
Recurring Revenue Forum: Insights to Improve Customer Success
The Recurring Revenue Forum offers leaders responsible for revenue services a unique learning and networking opportunity with presentation-based content and participant-led discussions focused on Customer Success.
Monday, September 11, 2017 • Pete Geoly, Solutions Marketing for ServiceSource.
3 Ways to Accelerate Recurring Revenue with Customer Outcomes
Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue growth in the new outcome economy.
Wednesday, March 15, 2017 • Ryan Thomas
Executive Symposium Roadshow
The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success. Join us to learn about keeping and growing customer relationships.
Thursday, March 9, 2017 • Steven Walden
Accelerating Revenue Potential with Analytics
Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” See how intelligent use of customer relationship data can accelerate revenue potential.
Friday, December 2, 2016 • Chris Carrington
ServiceSource Summit 2016
ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational workshops and presentations, these leaders exchanged creative ideas, best practices and innovative tactics around customer success and revenue growth in the new outcome economy.
Thursday, October 6, 2016 • Chad Lyne
Transform to a Profitable Subscription Business Model
Customer demands are changing, pressuring companies to transform their models or risk being irrelevant. TSIA’s John Ragsdale and ServiceSource’s Chad Lyne discuss how to succeed with new subscription business models.
Monday, August 1, 2016 • Jack Johnson
Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud
As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud technology is not enough to stay ahead of digital disruption. The cloud has provided us with a goldmine — customer usage and behavioral data.
Friday, July 15, 2016 • Servicesource Investor Relations
ServiceSource to Announce Second Quarter 2016 Financial Results
SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (Nasdaq:SREV), the global leader in customer success and revenue lifecycle management (RLM) solutions, today announced that it will release its financial results for the second quarter ended June 30, 2016 after market close on August 8, 2016. ServiceSource will host a conference call to discuss the results at 1:30 p.m. Pacific Time (4:30 p.m. Eastern Time) that day to review financial results and business outlook.
Thursday, July 14, 2016 • Jack Johnson
Growing Channel Partner Revenue: Part 1 – Policies and Processes
Recurring revenue business models have changed the game for channel management strategies. Thinking differently about how your partners enable, engage and extend customer relationships is the key to growing channel partner revenue in the subscription economy.
Wednesday, June 22, 2016 • Daniel Santiago
Customer Expansion Revenue Strategies: Expert Cross-sell and Upsell Tips
Insights and tips on how to cross-sell and upsell using customer revenue growth strategies from a panel of customer success experts.
Monday, May 23, 2016 • Unknown author
ServiceSource CEO to Discuss Digital Darwinism and the Evolution of Enterprise Customer Success at Gainsight Pulse 2016
At Gainsight Pulse 2016 Christopher Carrington presented the five adaptive strategies enterprises need for customer success in this age of Digital Darwinism.
Wednesday, May 18, 2016 • Grant Clarke
5 Tips to Evolve Your Customer Success Best Practices
The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These customer success best practices will help you understand and meet these demands.
Monday, April 18, 2016 • Daniel Santiago
Five Customer Retention Analytics and How They Help
Predictive analytics and data science are hot right now. The truth be told, ‘big data’ has been a buzzword for over 100 years. Finding a way to harness the volume, velocity and variety of data that is flowing into your business is as critical to using Customer Retention Analytics to your advantage.
Wednesday, September 9, 2015 • Kerry Rocha
The Right Customer Lifecycle KPIs for Predictive Insights: Part 1 - Introduction
B2B tech companies like yours have to deal with a lot of pressure these days. Rapidly evolving technology, more informed and empowered customers and industry disruption are just a few of the factors for why you need to start focusing your attention on effectively managing your customer’s revenue lifecycle.