March 19, 2020
at Thursday, March 19, 2020 • Published by Steve Hastert
B2B companies can no longer compete on price alone. Every customer has unique needs and wants a product or service that addresses their specific challenges and growth opportunities. […]
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March 5, 2020
at Thursday, March 5, 2020 • Published by Steven Hastert
Your customer success team is responsible for nurturing relationships with your customers at each and every stage in their customer journey experience. By understanding product and service needs, analyzing usage […]
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December 18, 2019
at Wednesday, December 18, 2019 • Published by Nick Herff
Today’s B2B companies compete in a high-stakes environment. Customers nowadays conduct a significant amount of research on their own through social media, websites, podcasts, and review sites, and that’s all […]
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December 18, 2019
at Wednesday, December 18, 2019 • Published by Steve Hastert
Businesses today compete on customer experience. Every touchpoint you have with the customer in their journey – including the initial sale – is an opportunity to improve and add value […]
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December 12, 2019
at Thursday, December 12, 2019 • Published by David Lopes, Sr. Director, Design & Customer Innovation
As you head into the new year, take some time to think about your customer relationships and how you can do a better job of delivering on your promises to […]
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December 12, 2019
at Thursday, December 12, 2019 • Published by Steve Hastert
Every day, hundreds of B2B inside sales reps hit the job market. Your ability to attract the best of the best will be a determining factor in whether or not […]
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December 5, 2019
at Thursday, December 5, 2019 • Published by Linda Bloszies
As someone who works with Salesforce on an everyday basis, I was so happy for the opportunity to attend the Dreamforce 2019 conference. As usual, Salesforce put on an incredible […]
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December 3, 2019
at Tuesday, December 3, 2019 • Published by Steve Hastert
As the largest and one of the most talked about generations in the modern U.S. workforce, millennials have brought big changes to the B2B marketplace. The generation’s unique experience and […]
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November 27, 2019
at Wednesday, November 27, 2019 • Published by Steve Hastert
We at ServiceSource couldn’t be more excited to announce that Salesforce has selected us to be an official partner in its Managed Service Provider (MSP) pilot program launching this month. As […]
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November 27, 2019
at Wednesday, November 27, 2019 • Published by Steve Hastert
Subscription pricing models have had a significant impact on our lifestyles in recent years. First taking hold with consumers through video streaming services such as Netflix, car sharing platforms, and […]
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November 5, 2019
at Tuesday, November 5, 2019 • Published by Steve Hastert
Customer Relationship Management (CRM) tools are a critical component of any profitable organization. CRM is the largest and fastest-growing enterprise software category today, according to recent research by Gartner. This […]
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October 7, 2019
at Monday, October 7, 2019 • Published by Steve Hastert
ServiceSource is a Silver Partner of TSIA’s Technology & Services World (TSW) conference in Vegas later this month – will you be there? If you’re not already planning on it, […]
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September 17, 2019
at Tuesday, September 17, 2019 • Published by Steve Hastert
Making the sale is a celebratory moment. However, you can’t let the wind out of your sail by slacking off on the next steps. A great customer experience is predicated […]
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September 17, 2019
at Tuesday, September 17, 2019 • Published by Steve Hastert
Today’s B2B buyer sits in the driver’s seat. They want a more personalized and simplified purchasing experience, and the businesses that are best positioned to offer that will enjoy more […]
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September 17, 2019
at Tuesday, September 17, 2019 • Published by Steve Hastert
Ensuring customer happiness is critical to the long-term growth and prosperity of your business. But who is responsible for managing that? Customer success is a newer industry that now employs […]
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August 29, 2019
at Thursday, August 29, 2019 • Published by Steve Hastert
Customer success is still a relatively new industry, but it’s growing – and fast. LinkedIn’s 2017 U.S. Emerging Jobs Report showed a 560% increase in customer success manager (CSM) roles […]
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August 13, 2019
at Tuesday, August 13, 2019 • Published by David Lopes, Sr. Director, Design & Customer Innovation
With a continuously expanding range of solutions in today’s digital age, leading cloud service and software providers face a real challenge to be “everything to everyone” across their broad customer […]
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July 18, 2019
at Thursday, July 18, 2019 • Published by Steve Hastert
One of the more common obstacles in the inside sales industry is the lack of alignment with marketing departments. It’s unfortunate, because when these teams work together, they can create […]
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July 18, 2019
at Thursday, July 18, 2019 • Published by Steve Hastert
There are a lot of B2B companies out there claiming to value and care about their customers. Think about it – nearly every business says they offer a one-of-a-kind customer […]
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July 13, 2019
at Saturday, July 13, 2019 • Published by Steve Hastert
Congratulations! You converted a cold lead into a hot prospect and now have an upcoming sales meeting on the books. But how are you going to move your target through […]
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July 10, 2019
at Wednesday, July 10, 2019 • Published by Nick Herff
The B2B customer journey experience (CJX) is a highly complex and matrixed relationship that encompasses every single touchpoint you have with your customers. It starts with the initial outreach from […]
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July 1, 2019
at Monday, July 1, 2019 • Published by Steve Hastert
Field-based sales models are out; inside sales are in! Instead of staffing large and expensive teams of sales pros who travel around hawking their products, companies around the world are […]
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June 26, 2019
at Wednesday, June 26, 2019 • Published by Steve Hastert
Globalization has proven to be a major boon for businesses around the world looking to grow profits. Although geopolitical tensions have been on the rise, there continues to be major […]
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April 3, 2019
at Wednesday, April 3, 2019 • Published by Barry Noret
Dell Technologies World is set to take place at the end of this month at The Venetian in Las Vegas, and I absolutely cannot wait to go. From the constant […]
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April 1, 2019
at Monday, April 1, 2019 • Published by Denzil Samuels
It’s no secret that businesses around the world have fully embraced our current digital age. Gartner research shows that there is $3.7 trillion in annual IT spending globally. IDC forecasts […]
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September 25, 2018
at Tuesday, September 25, 2018 • Published by Nick Herff
Continuous employee learning, training, and improvement. It’s a goal many businesses aspire to, but is typically much easier said than done. Corporate leadership many times doesn’t know where to begin […]
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August 27, 2018
at Monday, August 27, 2018 • Published by Nick Herff
ServiceSource recently held a webinar in conjunction with the Technology Services Industry Association entitled “The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation.” When it comes to customer success, many […]
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July 30, 2018
at Monday, July 30, 2018 • Published by Denzil Samuels
My time with Salesforce, GE Digital, and more recently, Hewlett Packard Enterprise over the last several years has given me unique insight into this “Digital Era” we face. Through those […]
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July 10, 2018
at Tuesday, July 10, 2018 • Published by Nick Herff
What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million dollars in revenue every year to hundreds of millions? Sure, your products […]
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June 28, 2018
at Thursday, June 28, 2018 • Published by Nick Herff
Any company, whether it has 100, 1,000, or 1,000,000 customers, needs to adopt a customer segmentation strategy. Resources are scarce; there’s simply no possible way to deliver on a 1:1 […]
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April 13, 2018
at Friday, April 13, 2018 • Published by Nick Herff
This week, ServiceSource attended Pulse, a two-day gathering of thousands of customer success professionals from all over the world. The event provides an excellent forum to share our best practices […]
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February 21, 2018
at Wednesday, February 21, 2018 • Published by Christopher Carrington, CEO, ServiceSource
At ServiceSource, our “SREV Cares” culture is the secret sauce that helps us deliver improved customer experiences, greater customer loyalty, and more revenue growth. SREV Cares means that day in and day out, our employees prioritize taking care of our clients and their customers, the communities in which we work, and each other. Learn more about how we promote a culture of caring throughout our organization, and how we celebrated our first annual SREV Cares Day in 2018.
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February 2, 2018
at Friday, February 2, 2018 • Published by David Lopes, Sr. Director, Design & Customer Innovation
Having the courage to listen to your customers and admitting failure is one thing. However, the way you respond and act on that failure is even more important. Learn how you can understand where you are falling short and evolve for future success.
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January 25, 2018
at Thursday, January 25, 2018 • Published by Brian Delaney, Chief Customer Success Officer and COO, ServiceSource
Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of partner attrition that may happen along the customer journey.
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January 18, 2018
at Thursday, January 18, 2018 • Published by Sasha Fedunchak
We continue to see businesses fail because their management did not anticipate their customer’s future desires. Learn how companies that anticipate customer needs and innovate their customer success strategies retain more customers, build loyalty and grow revenue.
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November 30, 2017
at Thursday, November 30, 2017 • Published by David Lopes, Sr. Director, Design & Customer Innovation
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer has with your business, it depicts every step that they engage with your company.
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October 30, 2017
at Monday, October 30, 2017 • Published by Anders Sorman-Nilsson (LLB MBA)
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to get closer to their customers.
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October 23, 2017
at Monday, October 23, 2017 • Published by Anders Sorman-Nilsson (LLB MBA)
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the evolving Customer Journey.
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October 19, 2017
at Thursday, October 19, 2017 • Published by David Lopes, Sr. Director, Design & Customer Innovation
Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend” and fashionable. From ugly B2C duckling to elegant B2B swan. Join David Lopes at two TSW sessions to learn how to deploy Customer Journey Mapping tactics.
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September 12, 2017
at Tuesday, September 12, 2017 • Published by Sasha Fedunchak
The Recurring Revenue Forum offers leaders responsible for revenue services a unique learning and networking opportunity with presentation-based content and participant-led discussions focused on Customer Success.
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September 11, 2017
at Monday, September 11, 2017 • Published by Pete Geoly, Solutions Marketing for ServiceSource.
Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue growth in the new outcome economy.
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March 15, 2017
at Wednesday, March 15, 2017 • Published by Ryan Thomas
The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success. Join us to learn about keeping and growing customer relationships.
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March 9, 2017
at Thursday, March 9, 2017 • Published by Steven Walden
Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” See how intelligent use of customer relationship data can accelerate revenue potential.
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December 2, 2016
at Friday, December 2, 2016 • Published by Christopher Carrington, CEO, ServiceSource
ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational workshops and presentations, these leaders exchanged creative ideas, best practices and innovative tactics around customer success and revenue growth in the new outcome economy.
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October 6, 2016
at Thursday, October 6, 2016 • Published by Chad Lyne
Customer demands are changing, pressuring companies to transform their models or risk being irrelevant. TSIA’s John Ragsdale and ServiceSource’s Chad Lyne discuss how to succeed with new subscription business models.
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August 1, 2016
at Monday, August 1, 2016 • Published by Jack Johnson
As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud technology is not enough to stay ahead of digital disruption. The cloud has provided us with a goldmine — customer usage and behavioral data.
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July 14, 2016
at Thursday, July 14, 2016 • Published by Jack Johnson
Recurring revenue business models have changed the game for channel management strategies. Thinking differently about how your partners enable, engage and extend customer relationships is the key to growing channel partner revenue in the subscription economy.
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June 22, 2016
at Wednesday, June 22, 2016 • Published by Daniel Santiago
Insights and tips on how to cross-sell and upsell using customer revenue growth strategies from a panel of customer success experts.
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May 18, 2016
at Wednesday, May 18, 2016 • Published by Grant Clarke
The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These customer success best practices will help you understand and meet these demands.
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April 18, 2016
at Monday, April 18, 2016 • Published by Daniel Santiago
Predictive analytics and data science are hot right now. The truth be told, ‘big data’ has been a buzzword for over 100 years. Finding a way to harness the volume, velocity and variety of data that is flowing into your business is as critical to using Customer Retention Analytics to your advantage.
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September 9, 2015
at Wednesday, September 9, 2015 • Published by Kerry Rocha
B2B tech companies like yours have to deal with a lot of pressure these days. Rapidly evolving technology, more informed and empowered customers and industry disruption are just a few of the factors for why you need to start focusing your attention on effectively managing your customer’s revenue lifecycle.
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