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Insights for the Journey
Stay on top of developments in the B2B growth solutions space.
December 29, 2020
There is a direct correlation between the multi-year discount offered and the proportion of customers who sign multi-year agreements.
December 21, 2020
It’s a very rare person who stumbles into the perfect career opportunity. Most of the time, your own growth relies on your effort, your planning and your willingness to invest the time it takes to build the skills and relationships that will take you to the next level.
November 18, 2020
ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based on over 20 years of experience pioneering customer success and renewals.
November 12, 2020
We know that it costs more to get new customers than it does to grow existing customers, yet sometimes customers have bad experiences. This is how you win back the customer.
November 5, 2020
A Sales Performance Analysis (SPA) is a comprehensive assessment of the entire customer journey experience (CJX) from lead conversion through onboarding, adoption, and finally renewal.
October 28, 2020
Customers today will pay more for a better experience and they will continue doing business with companies that treat them well. This starts from the moment a customer connects with your company
October 1, 2020
This blog is the second in a series designed to give the next generations the tools they need to begin building leadership skills, now.
September 29, 2020
Inside sales professionals are at the frontline of a massive digital revolution that’s changing the way the world’s small and mid-sized companies (SMB) do business.
September 24, 2020
Governance is the necessary framework to manage a Salesforce org. The framework, which is sometimes referred to as a Center of Excellence, includes both people and processes that work cohesively to ensure your Salesforce org is properly maintained, scales over time, and meets the needs of all users (typically, IT, Business, Sales Ops).
September 16, 2020
It’s an unprecedented time in the history of the digital transformation of business. The Fourth Industrial Revolution has just taken a major step forward as businesses worldwide quickly scrambled to […]
August 31, 2020
Segmentation is a powerful growth driver and can lead to increases in both average customer retention rates and average customer expansion rates.
August 27, 2020
Based on the five pillars of Salesforce Org Health Management, here’s a condensed checklist of to-do’s that will help you operate your Salesforce org at optimal speed.
August 11, 2020
Let’s take a look at the similarities and differences making up the modern workforce and how this information will influence your workplace culture, operations, and customer relationships.
August 5, 2020
As Millennials step into positions of leadership and Generation Z begin to make their mark in earnest, many business leaders see the potential of these generations to define a new type of workplace.
July 28, 2020
Customer insights need to evolve to enable businesses to retain customers. The right combination of experience, knowledge, and expertise to weave all the data points is crucial to understand where customers stand in the sales funnel.
July 22, 2020
Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty Study after study have proven that it is easier to keep a customer than it is to find […]
July 16, 2020
Creating a 360-degree view of your customer provides you with a look at the customer success from all angles, shedding light on their experience at each touchpoint across all products, systems, devices, and interaction channels within your company.
July 9, 2020
An inside sales team is only as good as their data. And because the data in the CRM fuels company marketing, sales, and customer success efforts, you don’t just need data, you need good data.
May 4, 2020
Recurring revenue from renewing existing client relationships is critical to a healthy financial pipeline.
April 14, 2020
the global health crisis has caused businesses worldwide to re-examine their operating models and how they can continue to keep moving forward while operating under new rules.