Blog & Insights.
Blog
How to Generate a Treasure Trove of Insights from Your Voice of the Customer (VOC) Program
In the Era of CX, one of the most significant differences between businesses that are excelling and those...
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Blog
Key Adoption Metrics for Customer Success and Product-Led Growth
Guest Blog Post by John Ragsdale John Ragsdale is the distinguished Vice President of technology research for the...
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Blog
6 Reasons Your Customers Don’t Renew Medical Device Service Contracts – and How to Win Them Back
Do you currently have a significant number of customers that are out of warranty for their mission-critical medical...
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Blog
How to Assess Your Sales Pipeline to Qualify and Close More Deals
It’s time to review your 2021 sales performance and make plans to achieve those ambitious goals for 2022....
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Blog
Approaches to Creating Accurate, Actionable Customer Health Scores
John Ragsdale is the distinguished vice president of technology research for the Technology Services & Industry Association (TSIA). John’s...
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Blog
How to Establish and Mature Your SaaS/XaaS Transformation from Crawl to Run – and Beyond
Even though the Fourth Industrial Revolution is here, only around 20% of executives feel prepared to adjust their business models. Completing...
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Blog
The Differences Between Solution, Value, and Outcome Selling
Once you’ve developed a solid product or service that solves your customers’ most persistent problems, it may seem...
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Blog
5 Best Practices to Improve Your Adoption Strategy
How do you track the consumption/adoption of your products/services? Tracking product adoption should be the number one question after “how...
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Blog
Expert Advice on How to Build, Manage, and Perform a Successful Quarterly Business Review
A quarterly business review (QBR) is an opportunity to check the state of a client’s business — like...
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Infographic
How to Maximize MQL to SQL Conversions in 2021
How efficiently is your sales team converting MQLs to SQLs? It’s important to constantly track your team’s progress...
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