Salesforce, arguably one of the most popular Customer Relationship Management (CRM) tools on the market, is a critical component of any sales-driven organization. But, like any well-oiled machine, Salesforce org maintenance is a vital factor in how efficient your sales team is. Finding and hiring an internal resource isn’t feasible for many companies. The time investment is too significant, you have a limited budget, and your current team members are already spread thin. Besides, if it isn’t broken, why fix it, right?
Instead of waiting for something to break, work with a Salesforce managed services partner to ensure your Salesforce org is consistently optimized to meet your staff’s demands and to give them the tools to be as productive as possible.
The benefits of partnering with a Salesforce managed services partner include:
1. Eliminate the Bottlenecks in your Salesforce System
A Salesforce managed services partner can drive and execute various tasks, including system setup and customization, data management, and analysis. But without a dedicated resource, these responsibilities can become a bottleneck for the IT team, resulting in higher operating expenses and fewer resources. By outsourcing these admin duties, you’re saving money on recruitment, hiring, training, and certification while also enabling your existing team to focus on more strategic initiatives.
2. Proactively Address Customer Attrition Rates
Even after your company has invested significant time and resources to recruit, hire, train, and certify a Salesforce admin, there’s always the chance that the individual might turn around and leave your company — and take all of that valuable knowledge with them. Companies can avoid that risk by working with a Salesforce managed services partner. The managed services partner should always have a constant pool of reliable and experienced administrators to manage clients’ Salesforce org.
3. Ensure Your Salesforce Platform is Up-to-Date
Maintaining the health of your Salesforce org consistently is the best way to protect and maximize your Salesforce investment. As trends, technologies, and operational models evolve, your Salesforce managed services partner should stay on top of certifications and best practices to ensure the most recent updates are applied to your organization. Even though your org may be running smoothly, don’t wait for things to break down – by then, it might be more difficult, expensive, and time-consuming to get back on track.
As a Salesforce Consulting Partner with expertise in optimizing Salesforce org, ServiceSource is also recognized as a Salesforce Managed Services Partner through our suite of Salesforce solutions, called Salesforce Org Health Management. The specific managed services include Governance-as-a-Service, Data Integrity-as-a-Service, Development-as-a-Service, and Configuration-as-a-Service.